Direct Energy's yearly maintenance and said the furnace was emiting 1,ooo ppm of Carbon D and shut it down. Another company ran a similar diagnostic test and found it emitting only 16. I was about to buy a new furance based on their numbers. Double check the numbers. DE said they will refund the cost of the second test.
- Company Response
Hi Angela, safety is a priority for us. If one of our technicians finds elevated readings according to TSSA standards, we must turn the gas to the appliance off. If customers have concerns about our readings we encourage them to get second opinions, and in the end we're glad you were able to receive a satisfactory resolution.