Greentree Outdoor Living

Alarm Systems
5925-104 Street Edmonton AB T6H 2K5
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63%

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Reviews for Greentree Outdoor Living

Average customer rating:
6.5 10 (13 reviews)

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Private User
Private User
Private User reviews Sherwood Park, AB
10/10

We Find good TEam

When we hire greentree that time we worry for my backyard but good work we We spend a lot of money and we're pretty worried when it got delayed, but now that it's built it looks amazing! thank Carlos. Thanks Again

Regards
Tejas Patel

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Private User
Private User
Private User reviews Edmonton, AB
0/10

Granite patio

We had a granite patio, sidewalk, and grading done in June. For the couple of days it took the crew to finish the job, they kept telling us that they were working on $100,000 jobs. We didn't realized it at the time that our little $20,000 job was just a filler job for them. Everything was fine for the first week until we noticed a bunch of loose paving stones in the middle of the patio and along the edge, and the patio has a big stain on it in the middle from all the poly sand that has washed up.

This was when we realized how terrible their customer service is. They came out to fix it a couple weeks later, but we realized after that it wasn't even fixed. We eventually talked to Gordon, who is apparently the owner. Since we have been talking to him, he's made no effort to make us happy or get it fixed for us. In fact, he's even tried to say that it was caused by a previous issue, which is not the case. We had Corey, the landscape designer come out prior to the job being done. He took a bunch of pictures and did the design. Gordon came out to see the issue we are having and made a bunch of excuses for the quality of work that was done and was going to send a guy out to fix it that admitted he has never worked with the granite. We told him we want it fixed properly and not in the rain. Again, we followed up because we haven't heard anything. His response was that he would send someone out in the next couple of weeks when he gets "rained out". It is disheartening to find out that they want to fix the patio when they're “rained out”. We feel that the issues we are facing with our current patio is that it has always been treated as a small little “filler” job to occupy time when there’s nothing better to do. We would really like this project to be taken seriously- the stains that we are concerned about (that we want to have cleaned) will not even be visible if the patio is wet. If correcting this job is not something that can take the full attention of the crew due to its small scale, then it should not be an issue to refund our cost so that we can hire a company that is scaled accordingly to handle the scope with the seriousness we would like it to be dealt which is exactly the reason why we're having this problem.

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CJGermain in Edmonton
CJGermain in Edmonton
0 reviews Edmonton, AB
3/10

Back Yard Renovation

I'll start off by saying the work that the installer did was excellent, we love the way our backyard works and would (and will) hire the installer back in a heartbeat.

But buyer beware:
1. The only contact we had from the site manager was to send me a final bill. At no point was I asked how things were going and if I was satisfied with the work.
2. They highball the amount of material used and only changed it to actual material used on the final bill because I called them out on it.
3. There were material delays of several days, and what I could tell based on conversations with the installer it was due to incompetence, meaning our project took 3 times longer than necessary.
4. The contract they give you, make sure you have in writing what each section means or they will dispute if you challenge them.
5. They say the don't use subcontractors but that's what everyone who worked on my backyard was (they all had their own companies)
6. Question what their "Tool Package" is, they charged me ALOT for storing 3 shovels, 2 rakes, a tamper and cement mixer in my backyard. Worst of all these weren't Greentree's supplies they were owned and brought by the installer they subcontracted my job out to.
7. NEVER EVER let them put a "just in case we need to do it" into your contract. We did, and despite the fact that they didn't need to do the "just in case" they adjusted the wording on the final version and told us that they worded it wrong on our copy so we ended up having to pay for work they didn't do.
8. The material they have on the floor in their show room is misleading, it's not what it will look like in your yard, they put some type of lacquer on it so it looks darker and shinier.

Overall very happy with our backyard only because the subcontractor did such an excellent job, but we would not recommend Greentree to anyone. If you decide to hire them please read the above and leverage the lessons we learned so your experience can be better than ours.

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Company Response

Thank for taking the time to write a review. I am glad to hear we did an excellent job for your backyard! At Greentree you will find we have the most detailed quotes in the city! I certainly encourage every one to go through it just as Casey describes. That is the whole reason we provide that information is so when we sign the contract, all the work and costs are final. We are not the kind of contractor that will charge you extra when the scope of work doesn't change. Once everything is agreed we do a design that details the scope of work and send you a copy of the final invoice, if anything changes then we update the final invoice and send you another copy to approve. This is done so that you will always know, and have agreed to, what the total cost of your project will be.... No Surprises. The point I would make is that the time to go through a contract is before we sign the contract and not on the day everything is finished. Going through the quote, after everything is completed, line by line looking for any overestimated line item (and subtracting costs) while also overlooking any underestimated items (like labour and not adding any costs) so that you can attempt to not pay the already agreed contract cost is simply not fair. Basically, if you are the kind of person who signs a contract but then don't want to pay the amount you agree to, then please don't hire Greentree! If you like to know exactly what your final invoice will be all the way through out the job so there are no surprises at the end, then Greentree might be just what your looking for!

DENNIS MACADAM  in Edmonton
DENNIS MACADAM in Edmonton
0 reviews St. Albert, AB
10/10

Back yard

My back yard use too collect water now after the great work I can BBQ and enjoy the sunny days and no more water and the patio is great thanks Carlos

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West Edmonton in Edmonton
West Edmonton in Edmonton
0 reviews Edmonton, AB
1/10

Front Yard, Porch, Walkway and Privacy Fence

Don't use GREENTREE! Poor quality, inexperienced staff, terrible management, misrepresentation.

Will promise you the moon... great first impression... give them deposits and then watch out! You will not get what you were promised and what you rightly deserve for your money. And good luck trying to talk to someone about it.

I suspect many of these 10/10 reviews are family/friends or simply fake. This is NOT a good company as they present themselves. BE WARNED!

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Carolyn from Edmonton
Carolyn from Edmonton
0 reviews Saint Albert, AB
10/10

Full backyard landscaping including a retaining wall and fire pit area.

I could not be happier with my decision to hire Greentree Landscaping to do my back yard! Corey helped me to create my little sanctuary. His design ideas and personality made my decision to hire him easy. His team of Sebastian, Rob and Andrew were awesome! When weather permitted they were there early and worked until late. They were meticulous in every facet of construction and clean up. They are a great group of guys who take pride in their work and love what they do! I would not hesitate to recommend them to others. Thank you Corey, Sebastian, Andrew and Rob!

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WendyNovak from Edmonton
WendyNovak from Edmonton
0 reviews Edmonton, AB
10/10

Great company to work with.

They did our final grade work. We have a infill property in Edmonton that had numerous issues that had to be addressed before the city would approve it. They took care of each one and I only found out after they were done how complicated it was.

They just finished our landscaping now so I am writing a review to say I would recommend them.

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Beware!!! from Edmonton
Beware!!! from Edmonton
0 reviews Edmonton, AB
0/10

landscaping

Worst company I have ever dealt with. All aspects of the project, from terrible quality of work, to unreturned phone calls, months of stress and promises unkept, to rude staff....to many bad things about this company to explain in this limited forum.

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