Their salesman is friendly and responsive, however, we feel like we were sold a bill of goods. HME sold us a stairlift that we can only use if you sit sideways on the chair. The technician wondered about it, said we would have to re-build our stair railings. So a few months later, we wanted to return it or at least re-sell it. HME offered us 1/6 the price we paid for it. Forget it.