When I purchased this house in December I was told by the home inspector that there were a couple of "cool" spots in my ceiling and some extra insulation would be required. I called 2 insulation companies in early January and set appointments for quotes, but because my job was just a "top up" and my house is "small", I had 1 company decline to offer a quote and the second asked to re-schedule my appointment 20 minutes before it was time to meet. I had to take time off work for that meeting...
After those debacles I was annoyed and left it for a little while, then I found Chris at Expert Insulation. Chris responded to my message almost immediately, EVEN THOUGH HE WAS ON VACATION AT THE TIME!!!!! He was more than happy to talk about what I needed, and showed a real interest and commitment in what work I needed done.
Chris asked if I could wait a week until he returned, and after talking to him for 10 minutes I knew I was fine with that. I had waited 4 months to get this done, what was a week more?
Chris came by for a quote less than 12 hours after returning from vacation, climbed up and gave me a full analysis of what was up in my attic (apparently whomever sold it to me left 2 rather alarmingly large holes of ZERO insulation (ugh!), and gave me a couple of options...along with his recommendation.
Their price was more than fair, and he booked my job for 48 hours later!
Every person who has hired more than 1 contractor has those horror stories about guys not showing up, or re-scheduling because they got another job, added $$$ to the original quote or leaving a mess when they were finished...YOU WILL NOT GET THAT WITH EXPERT INSULATION!
The price was fair, the respect was obvious, the professionalism top notch and the experience exceptional.
On top of that Chris is just a real nice guy. He deserves your business, and you deserve more contractors like Expert Insulation.
Hook him up. You won't be disappointed.
- Approximate cost of services:
- $900.00
- What could this company do to improve their services?
- Not a damn thing, keep doing what you are doing!
- Any advice to offer fellow homeowners facing a similar project?
- Don't settle for BS or guys who make it seem like they are doing you a favor. This is your money, spend it on a company that deserves your work and respects and appreciates your business. Call the man!
- Company Response
Thank you very much for the kind words!! We aim to please and we try our hardest to keep our customers happy!!!