Thermo Cool Mechanical

Heating & Air Conditioning
Toronto ON M9W 4P1
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88%

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Reviews for Thermo Cool Mechanical

Average customer rating:
8.7 10 (268 reviews)

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Private User
Private User
Private User reviews Toronto, ON
0/10

AC repair

Paid $180 to have technician say there was nothing he could do. Really felt this was mailed in to capture a quick fee for 5 minutes of work. Be very careful if considering them

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Company Response

Hi,
We are sorry you had a bad experience with Thermo Cool.
We are unable to locate your file, if you can give us a call and we can try to rectify the situation.

Thank you

Thermo Cool Mechanical

phil.smith
phil.smith
0 reviews Mississauga, ON
10/10

Air conditioner issue

The technician found that we had no refrigerant due to a leak in the evaporation coils. He filled the unit with refrigerant and detected the leak. He also cleaned the condenser coils with nitrogen. We will have to replace the evaporation coils due to the leak but we have AC for a month or two.
The technician was professional. He explained what he was doing and how he determined our problem. He spent two and a half hours here, making sure everything was working (for now) before leaving.

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Company Response

Thank you for your review!

We look forward to working with you in the near future! Have a wonderful day!

Best,

Thermo Cool Mechanical

adrian_hill007
adrian_hill007
0 reviews Toronto, ON
10/10

Apartment Heat Pump service

Called for a service late afternoon and managed to get an appointment the next day. Was given a call 30 mins prior to the technician turning up, which was great. Alex arrived, and was curteous and respectful, and answered all the questions I had. Alex showed great knowledge of the heat pump and did a great job in servicing the unit to stop the water leaking from it. He also advised of the need for regular servicing without being pushy and made me more familiar with the unit's features.

Highly recommended company and personnel for a reasonable price with fast, friendly service!!

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Company Response

Thank you for your review!

We look forward to working with you in the near future! Have a wonderful day!

Best,

Thermo Cool Mechanical

Private User
Private User
Private User reviews Toronto, ON
10/10

Replacement Heat Pump

My old heat pump died unexpectedly. ThermoCool were very responsive and replaced it the next day. They had exactly the right model. Recommend them for this type of work to anyone. They were very professional and efficient.

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Company Response

Thank you for your review!

We look forward to working with you in the near future! Have a wonderful day!

Best,

Thermo Cool Mechanical

Private User
Private User
Private User reviews Toronto, ON
4/10

Fan Coil Noise Issue

The noise issue was not sufficiently investigated. This is a complicated issue and may not be solved in one site visit.

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Company Response

Hello,
We are sorry to hear you are still experiencing noise issues. I am unable to locate your file, if you would like please contact our office.

Thank you,
Thermo Cool Mechanical

LSKENE
LSKENE
1 review Toronto, ON
10/10

Condo HVAC A/C unit struggling

The 9 year old MagicPak in my condo had been struggling to keep up with the heat this summer. Alex came as scheduled, he was very professional and courteous. He explained what he was doing - thorough cleaning, inspection and testing of components - and advised me on future maintenance. The unit is now running efficiently and comfortably cool.
I am happy to recommend Thermo Cool Mechanical, am very pleased with the service including Melissa with the booking and invoicing process.

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Company Response

Thank you for your review!

We look forward to working with you in the near future! Have a wonderful day!

Best,

Thermo Cool Mechanical

esim5550
esim5550
1 review Toronto, ON
4/10

Inspection of Heat Pump

I was not happy with the service as I would like to know what's wrong and meet with the inspector to explain the problem before replacing the unit. He was there to do other job in the building and so charged me an hour service for just showing up and didn't bother to call me to explain the problem, instead I received a quote for replacing a new unit..
My other unit at a different building, the technician came as scheduled and worked on the heat pump for almost an hour but couldn't get the unit to run on full capacity, so he took the unit to their factory to check as he didn't think it's necessary to change the unit. This is what service is. Any command?

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Company Response

Sorry to hear you did not have a positive experience. We did try to call you when we were on site however, our service technician was unable to get a hold of you. As we did not have authorization to remove the unit, it was left within the suite. However, based on the diagnosis, a burnt compressor resulting in smoke repairs would not be recommend as they would be costly and temporary. As your current heat pump unit is original and old, performing such a large repair is not recommended.

If you would like to further discuss your options for replacement please contact our office.

Thank you,
Thermo Cool Mechanical

Private User
Private User
Private User reviews Toronto, ON
10/10

Brief visit. Very professional.

In the intense heat I was beginning to wonder if my HVAC was working properly. It urns out it was, but Shane was very helpful in cleaning the filters and explaining how everything worked.

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Company Response

Thank you for your review!

We look forward to working with you in the near future! Have a wonderful day!

Best,

Thermo Cool Mechanical

Private User
Private User
Private User reviews Toronto, ON
3/10

AC Fix

Called for AC fix, but the charges were not clear. Received invoice for work time that starts at parking lot not the serviced time? Seems like that should have been explained prior.

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Private User
Private User
Private User reviews Toronto, ON
10/10

AC replacement

They replaced the AC/heating unit in my apartment very quickly and efficiently. I called on Friday and next Monday I had a new unit! I am happy with it so far.

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Company Response

Thank you for your review!

We look forward to working with you in the near future! Have a wonderful day!

Best,

Thermo Cool Mechanical

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Thermo Cool Mechanical

Since established in 1983 Thermo Cool Mechanical has been providing heating, air conditioning, and ventilation (HVAC) services all over the Greater Toronto Area. Thermo Cool has grown significantly over the past 10 years. We have centered our attention to heating and cooling for high rise buildings.

All our technicians are fully trained and certified on all equipment we work on. Additionally, we are factory trained for most common brands of water source heat pumps. Our trucks are fully stocked with all the parts required to complete the job.

We offer custom replacement units to our condominium customers. Additionally, we provide indoor air quality products adaptable to condominium suites.

Our shop is a fully equipped repair shop for water source heat pumps. We properly clean and service all major repairs in shop. This allows us to complete the job properly and efficiently.

In recent years Thermo Cool has made it a goal to improve their customer service. We offer friendly dealings, along with twenty-four hour emergency service. Keeping our clients informed and educated is a must. We treat all of our customers and potential customers with respect, understanding the importance of their HVAC needs.

Our technicians carry some of the most advanced tools known to the trade, giving them an instant advantage over the competition. This not only provides the technician with more confidence, it also allows the customer to put their mind at ease.

Thermo Cool is concerned with energy management. The main advantages of energy management are: saving our customers money and assisting in the struggle against the depletion of our environment. By offering energy management tactics, such as digital thermostats and more advanced HVAC equipment, we can save our clients money, but more importantly reduce the harm being caused to our atmosphere.

CATEGORIES
Heating & Air Conditioning, Solar Panels, and Solar Water Heating
PRODUCTS
Water Source Heat Pumps, Fan Coils, Pumps
SERVICES
Water source heat pumps, Fan coil units, Boilers, Make-up air units, Cooling towers, Complete building mechanical, In Shop Repair, HVAC Installation, HVAC Repair, HVAC Maintenance
SPECIALITIES
We specialize in servicing highrises/condos
WEBSITE
http://thermocoolmech.com/
YEAR ESTABLISHED
1983
NUMBER OF EMPLOYEES
15
PAYMENT METHOD
Credit Card
LICENSES
All technicians are Licensed as required. TSSA.
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes. Kindly ask for details. Depends on project.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.