Thermo Cool Mechanical

Heating & Air Conditioning
Toronto ON M9W 4P1
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Reviews for Thermo Cool Mechanical

Average customer rating:
8.7 10 (263 reviews)

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LSKENE
LSKENE
1 review Toronto, ON
10/10

Condo HVAC A/C unit struggling

The 9 year old MagicPak in my condo had been struggling to keep up with the heat this summer. Alex came as scheduled, he was very professional and courteous. He explained what he was doing - thorough cleaning, inspection and testing of components - and advised me on future maintenance. The unit is now running efficiently and comfortably cool.
I am happy to recommend Thermo Cool Mechanical, am very pleased with the service including Melissa with the booking and invoicing process.

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Company Response

Thank you for your review!

We look forward to working with you in the near future! Have a wonderful day!

Best,

Thermo Cool Mechanical

esim5550
esim5550
1 review Toronto, ON
4/10

Inspection of Heat Pump

I was not happy with the service as I would like to know what's wrong and meet with the inspector to explain the problem before replacing the unit. He was there to do other job in the building and so charged me an hour service for just showing up and didn't bother to call me to explain the problem, instead I received a quote for replacing a new unit..
My other unit at a different building, the technician came as scheduled and worked on the heat pump for almost an hour but couldn't get the unit to run on full capacity, so he took the unit to their factory to check as he didn't think it's necessary to change the unit. This is what service is. Any command?

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Company Response

Sorry to hear you did not have a positive experience. We did try to call you when we were on site however, our service technician was unable to get a hold of you. As we did not have authorization to remove the unit, it was left within the suite. However, based on the diagnosis, a burnt compressor resulting in smoke repairs would not be recommend as they would be costly and temporary. As your current heat pump unit is original and old, performing such a large repair is not recommended.

If you would like to further discuss your options for replacement please contact our office.

Thank you,
Thermo Cool Mechanical

Private User
Private User
Private User reviews Toronto, ON
10/10

Brief visit. Very professional.

In the intense heat I was beginning to wonder if my HVAC was working properly. It urns out it was, but Shane was very helpful in cleaning the filters and explaining how everything worked.

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Company Response

Thank you for your review!

We look forward to working with you in the near future! Have a wonderful day!

Best,

Thermo Cool Mechanical

Private User
Private User
Private User reviews Toronto, ON
3/10

AC Fix

Called for AC fix, but the charges were not clear. Received invoice for work time that starts at parking lot not the serviced time? Seems like that should have been explained prior.

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Private User
Private User
Private User reviews Toronto, ON
10/10

AC replacement

They replaced the AC/heating unit in my apartment very quickly and efficiently. I called on Friday and next Monday I had a new unit! I am happy with it so far.

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Company Response

Thank you for your review!

We look forward to working with you in the near future! Have a wonderful day!

Best,

Thermo Cool Mechanical

Private User
Private User
Private User reviews Mississauga, ON
10/10

Professional, reliable service

The technician Victor called ahead to let us know he was on his way and arrived on time. He took the time to assess and explain the situation and our options - great service! Thanks Victor!

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Company Response

Thank you for your review!

We look forward to working with you in the near future! Have a wonderful day!

Best,

Thermo Cool Mechanical

SAMPADA.KUKADE
SAMPADA.KUKADE
0 reviews Toronto, ON
10/10

Amazing service!

Our A/C unit needed to be repaired. We called Thermo Cool and they took an in-depth look. They advised they needed to take a closer look. The next day they advised of parts needed and repair service. Due to delivery of parts the estimated time would have been 2-4 weeks for repair but we were so pleased when the unit was back one week later! Our place is so nicely cooled now!

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Company Response

Thank you for your review!

We look forward to working with you in the near future! Have a wonderful day!

Best,

Thermo Cool Mechanical

RONHOFFMAN in Toronto
RONHOFFMAN in Toronto
0 reviews Toronto, ON
6/10

heat pump not cooling.

Heat pump not working. Freezing up. Needs freon apparently. Assumed freon leak.
why doesn't service man, Alex (very personable) have canister to top up on a call like this? Unit will now be removed to be examined at shop. In the meantime we sweat.

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Company Response

Good day Mr. Hoffman,
We understand your frustration.
When it's matters of a refrigerant leak we are mandated by law to repair the leak vs just topping up the system. The leak could be coming from multiple locations and trying to pinpoint that within your suite could be time consuming and costly. Whereas, if the unit is removed, we are able to diagnose and repair in half the billable time. We always try to have a quick turnaround time.
Should you have any further questions please do not hesitate to contact us.

Thank you,
Thermo Cool Mechanical

Private User
Private User
Private User reviews Mississauga, ON
9/10

Furnance

Excellant service with on time delivery of new furnance. Serviceman informative by explaining as aspects of equipment

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Company Response

Thank you for your review!

We look forward to working with you in the near future! Have a wonderful day!

Best,

Thermo Cool Mechanical

sugarkovic
sugarkovic
0 reviews Mississauga, ON
10/10

Thermostat

Repair was done in an hour and was serviced the day I called. Technician was knowledgeable and polite

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Company Response

Thank you for your review!

We look forward to working with you in the near future! Have a wonderful day!

Best,

Thermo Cool Mechanical

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Thermo Cool Mechanical

Since established in 1983 Thermo Cool Mechanical has been providing heating, air conditioning, and ventilation (HVAC) services all over the Greater Toronto Area. Thermo Cool has grown significantly over the past 10 years. We have centered our attention to heating and cooling for high rise buildings.

All our technicians are fully trained and certified on all equipment we work on. Additionally, we are factory trained for most common brands of water source heat pumps. Our trucks are fully stocked with all the parts required to complete the job.

We offer custom replacement units to our condominium customers. Additionally, we provide indoor air quality products adaptable to condominium suites.

Our shop is a fully equipped repair shop for water source heat pumps. We properly clean and service all major repairs in shop. This allows us to complete the job properly and efficiently.

In recent years Thermo Cool has made it a goal to improve their customer service. We offer friendly dealings, along with twenty-four hour emergency service. Keeping our clients informed and educated is a must. We treat all of our customers and potential customers with respect, understanding the importance of their HVAC needs.

Our technicians carry some of the most advanced tools known to the trade, giving them an instant advantage over the competition. This not only provides the technician with more confidence, it also allows the customer to put their mind at ease.

Thermo Cool is concerned with energy management. The main advantages of energy management are: saving our customers money and assisting in the struggle against the depletion of our environment. By offering energy management tactics, such as digital thermostats and more advanced HVAC equipment, we can save our clients money, but more importantly reduce the harm being caused to our atmosphere.

CATEGORIES
Heating & Air Conditioning, Solar Panels, and Solar Water Heating
PRODUCTS
Water Source Heat Pumps, Fan Coils, Pumps
SERVICES
Water source heat pumps, Fan coil units, Boilers, Make-up air units, Cooling towers, Complete building mechanical, In Shop Repair, HVAC Installation, HVAC Repair, HVAC Maintenance
SPECIALITIES
We specialize in servicing highrises/condos
WEBSITE
http://thermocoolmech.com/
YEAR ESTABLISHED
1983
NUMBER OF EMPLOYEES
15
PAYMENT METHOD
Credit Card
LICENSES
All technicians are Licensed as required. TSSA.
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes. Kindly ask for details. Depends on project.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.