Heat pump and thermostat replacement
The junior technician you sent did not install properly due to a lack of experience and knowledge of the system. Due to this shortfall, the machine ran for less than a day then the thermostat did not work because of incorrect wiring. Being a weekend we had to wait 3 days without the function of the heat pump. He returned and was unable to diagnose the problem so we had to wait another day for a senior technician who found out that the bad wiring resulted in the thermostat being "fried".
We expect to be compensated for this inconvenience.
- Approximate cost of services:
- $3,400.00
- Company Response
Hello Jaime Baptista,
I am sorry to hear you did not have a positive experience. Unfortunately, I am unable to locate your file under the name provided.
We take matters like this very serious, I encourage you to contact me directly - 905.264.8099 ext 224 or angela@thermocoolmech.comThermo Cool Mechanical