Service to tankless hot water heater
Our water heater was working sporadically, so of course it was working when the tech showed up. But we showed him video of the digital display malfunctioning and showing a high temperature when nothing but cold water came out of our taps. His response? "That's weird." Naturally, the problem continues. After contacting the manufacturer and asking them what might be wrong with the water heater, I contacted Thermo Cool again. They refuse to provide any pricing break, despite the fact that they clearly provided unsatisfactory service the first time around because "There's no warranty." Needless to say, I'll be finding another company to fix my water heater.
- Approximate cost of services:
- $200.00
- Company Response
Hello, we are sorry to hear you did not have a positive experience. We at Thermo Cool Mechanical do our very best to maintain customer satisfaction and your concern is taken very seriously. With respects to the service provided at your suite, if you would like to contact me I can further review your file as I am unable to locate it, without proper information.
Thermo Cool Mechanical
Angela 905-264-8099 x 224
Thermo Cool Mechanical