Plumber On Demand

The plumber George says I need to replace a high quality faucet that is less than a year old with a faucet he is charging me $850. I asked what is wrong with the current faucet and he says first pay the assessment fee and then I'll tell you. I paid by etransfer and he did not share any information. I used another company and they fixed the problem, it was a clogged drain, nothing wrong with the faucet. I have since tried to get a refund from Plumber on Demand and their customer service is just as rude as the plumber they sent. Do not use Plumber on Demand.

They came to the house to clean the drain and put a metal plate to secure the toilet. They overcharged to the point which other plumbers said that they were a disgrace to the profession.

Very Bad Experience With Plumber On Demand

I had a very bad experience with this company and I will never use them again. I do not recommend them.

I found the service man incompetent and rude and the owner of the company, uncooperative, rude and irresponsible.

The job was simple - unplugging the toilet. This is a basic plumbing job. Yet, the service man managed to scratch and damage the inside of the toilet bowl so badly that I had to replace my toilet with a new one.

I hold the company - Plumber On Demand - responsible for the damage and I expect them to compensate me for both the service call and for the cost of my new toilet. The owner of the company agreed to this refund.

Based on this offer, I had a new toilet installed. However, in a subsequent call he denied his original offer, refused to compensate me and hung up on me. While I tried to resolve this issue amicably, I was not successful.

In addition to this review I am also filing a complaint with the Better Business Bureau and I am considering legal action against this company.

DO NOT USE THIS COMPANY - PLUMBER ON DEMAND.

THEY ARE INCOMPETENT, EXPENSIVE, IRRESPONSIBLE AND DO NOT STAND BEHIND THEIR SERVICE

I give Plumber On Demand 0 stars.

Dr. Morinis

They came in for a total of 25 minutes
Quickly snaked drain and told me my pipe collapsed. I was asked to put a deposit of 2,000 so they could start the work as it would be anywhere from 5-9 thousand dollars. I told them I needed time to think. I was in tears. I was told to get a second opinion so I got another plumber and they came in with a much better snake and cleared the Issue and confirmed there was not collapsed pipe. I’ve called several times to speak to the manager “Martin” but he won’t return my calls. I want a refund. Do not let George in your house. He is will not do a good job! He just wants $$$$$.

They wouldn't give me a quote online (I should have known better) then told me $400 when the guy got there. He didn't clear the drain, used a manual snake, and left me a huge mess of water on the floor.
I had another company come and they cleared up the blocked drain in no time, left the place clean and I paid 1/2 of what I paid this so-call plumbing company.
I called and tried to have a conversation about it but Martin was verbally aggressive and hung up on me.
They have very good Google reviews, but if you look at them they are from people not in Toronto - they have purchased fake reviews.
I don't like writing bad reviews - I know everyone has an off day, but these guys are dishonest. Avoid!!!

George arrived within 90 mins, “cleared the drain” and within 8 hours the sink was clogged again. When I called both Martin the owner and George hung up on me & refused to speak to me. They refused to speak to me and even acknowledge and rectify the situation. Buyer beware!!! Never again.

The plumber was 4 hours late. He overcharges for a dishwasher installation, I found out later when I called another plumber. He failed to install the dishwasher and blamed it on the size of our space. But it fit the previous dishwasher! He fit the pipes wrong so he didn't finish the job. He actually convinced us we bought a dishwasher too big, so we paid him for his services. But they are all standard sizes and after undoing his work, we installed it ourselves. We are asking for a refund but they blocked our number after asking to talk to a supervisor/manager. We are talking with the Better Business Bureau to deal with this.

I represent a condo board.

An owner from our complex contacted this company to diagnose a problem.

The end cost was $1160 + tax. This included a call out fee, drain snake, and a camera, all of which is unclear what costs what.

The owner is elderly and speaks english as a second language. The services rendered were not itemized and it is not clear what the actual call out fee is or what each of the services costed.

The toilet was removed, was snaked, and then a camera was run. The plumber identified the problem after the charge of $1160.

To my knowledge there was some blockage which was cleared by the snake. The plumber did run a camera, however, the images provided aren't clear and you can't really see what the issue is. This pipe was supposedly disconnected with the gap - this was not fixed.

The plumber did not replace the toilet and this was the end of the service.

I am of the opinion that the plumber took advantage of the situation and of the fact that the owner was elderly and did not speak english as a first langauge.

To add to this, when I contacted the company, George and Mark were both rude and argumentative, when I was trying to find out what exactly happened.

Long story short, Dont use them, unless you want to get ripped off. If you look at all their reviews, many are suspect as they are all from people from montanna in the US.

Not trust worthy conpany there workmanship is poor.Never finish the job ask you to pay $600 for $40 part and never give them any deposit until they funish the job cz ones you give them deposit they are gone never return.

My advice stay away from this company.

Opened up my shower, tried to sell me an $80 part for $150, wanted to charge $480 for a 30 minute job. Refused to provide invoice or written quote. Worst plumber ever!