Distinctive Interlocking

PLEASE READ THIS REVIEW! I had Ryan and crew build me some gorgeous stairs with interlock and flagstone as well as a lovely walkway last fall. They really did look amazing. However, there was some shifting and a lot of loosening of the stairs this spring. I have been trying get him to come and fix them for over 4 months and have all the calls and texts to prove it. He has said numerous times that he would be by next weekend... Well I stayed home several times this summer when I could have been at the cottage waiting for him and each time he was a no-show. Now he and Tim (his brother) won't even return my calls or texts, this after he asked for pictures so he would know what to bring. I provided the pics and said 'lime screening, glue, and some concrete' are all that's required, along with a crew, of course. Now the inevitable has happened, which I have proof that I warned him about. My almost 80 year old father stepped onto one of the loose stairs and it flipped. He fell pretty hard. No fall is a good fall when dealing with the elderly. I advised the company of this (can show proof of text and pics) and I get zero response. My stairs are completely unsafe and are a huge liability. I told them that they were dangerous and loose as far back as June of this year. It is now November. If anyone gets hurt, there will be a lawsuit and Distinctive Interlocking will be held accountable.
Just an update 12/11/20: After advising that they would be out 3 weeks ago on the weekend to fix the stairs, another no show with no with no call/text or any other form of communication. I have now had a different contractor come out and finish the job at my own expense. These guys are just not worthy of your business or your hard earned money and really can't be trusted at all. I am so upset that I was sold on this job by them.