We contacted SES for one of our basement wall without having power. Mr. Mohammad came to our home next day evening as it was not an emergency. The problem was diagnosed in first 20 minutes and fixed. It was one of the outlet that was found burnt. It was replaced with a new outlet. The problem was resolved but besides call service charges of $100 we were charged another $299 + tax. So we end up paying total $457.63 for a burnt outlet replacement which I think is ridiculous price. You must get a quote before inviting them.
- Company Response
Dear (unknown)customer, thanks for your feedback we are glad to hear from you that your electrical problem has been solved in timely fashion which means our experienced certified electrician has expertise to diagnosis your electrical problem and found burnt outlet which could cause a fire at your place but instead of appreciating his work you are making it as just replacement of an outlet. As you have mentioned the service was provided at your convenience after hours but we have Served you without additional after hours charge . We believe in transparency that's why we always give the quote before starting the work after the site evaluation by using our upfront pricing system ( flat rates charge no hourly rate ) . After getting approval from our clients we started work and make sure clients agreed with terms and conditions. You were fully informed about $100 service dispatch fee which didn't include any work and then $299 quote was for diagnosis and fix your electrical circuit not just an outlet replacement so don't mix up two different charges.
We would like to resolve the pricing issue so please contact us 4168582406 and provide us the invoice number. Thanks