I was so happy with the service I received from Safe Electrical Solutions I joined HomeStars specifically to write them this review.
Our main breaker blew on a Tuesday night around 10 pm during a terrible snowstorm. After searching online, I called SES because of their 24 hour service and strong credentials. I received a prompt callback and despite the dreadful weather, Muhammad (the proprietor) offered to come out immediately, but I told him we'd be OK for the night.
I scheduled an appointment for 8:30 am and Muhammad was right on time and the road conditions were less than ideal. He dawned his boot covers and before even starting, he showed me his list of certifications, including Electrical Safety Authority (ESA) -- something that would subsequently prove to be invaluable. After having a look at the panel (he waved the diagnostic fee, BTW), he drew me a schematic of the problem and walked me through his no-hassle, upfront pricing in a printed binder.
The job required a permit and because of his ESA certification, he was able to secure it immediately. He also contacted Toronto Hydro and managed to get them onsite to disconnect the main power drop within an hour. He had the parts required on hand and resolved the issue, from arrival to completion, within a couple hours. He also did maintenance on the grounding system and showed me how our electrical system could be improved.
The fact he is a Master Electrician with 22 years on the job and thousands of hours of experience shows in his professionalism and skill. But perhaps the most noteworthy aspect of his personality is an obvious pride in his work...a rarity in this day and age.
Overall, my experience with SES was unparalleled in years of dealing with various residential contractors. I'd highly recommend them for any electrical work.
- Company Response
We really appreciate your comments and your detailing the our work procedure.