We spent a lot of time trying to find a roofing company to install 2 bathroom vents for our home and had many companies not respond or after providing an initial estimate on the phone not be available for actual booking. After paying $150 for an onsite "customized" report by Mr. Roof Repair (http://homestars.com/companies/search?utf8=%E2%9C%93&search_text=mr.+roof+repair&search%5Bcategory_id%5D=) and being disappointed by the subsequent outrageous quote provided (3x higher than any other quote) we found Super Roof Repair and was pleasantly surprised.
Shay was extremely responsive from the outset and provided a no-hassle, no obligation quote for the job required. He took the time to go into the attic prior to quoting (unlike Mr. Roof Repair) and also explained the process that his team would go through step by step. After the job was completed, Shay came by to review the report that was created for the work done and based on some concerns that I had came by an additional time with Richard to reinspect and confirm that everything was completed to my satisfaction. The most impressive aspect of this service experience was that Shay refused to accept final payment until there was full confirmation that the job was done correctly.
The best advice I have for anyone is to avoid companies that charge a price come out to give a quote and offer it off the price if you choose to go with them or mention that you get a personalized (cookie-cutter template) report. The team at Super Roof Repair act with integrity and are committed to providing the best customer service possible.