This company has no integrity and is completely unskilled. While I was overseas, my neighbours called this company to help my tenants get into the basement apartment they were accidentally locked out of. The man was here for 2 hours and drilled through the deadbolt AND doorknob of my front door. Instead of picking the lock properly, he completely ruined the deadbolt and doorknob. The worst part is that he was not successful in unlocking the door! So my tenants had to pay him (I reimbursed them) and stay with the neighbours anyway.
In addition to having to pay for Reliable Locksmith for damaging my lock and door, I had to pay for a new doorknob and lock, and waste time replacing it.
When I called the company to ask for a receipt, they said they would email it to me. I called the next day to say that I had not received the receipt yet, thinking there might have been a typo in the email address. Instead the receptionist told me that she couldn't send it because we (my tenants) had paid in cash and the price didn't include tax. So she had simply ignored my request and had not even bothered to send an email to inform me of this.
By this point I was very frustrated and told the receptionist that we paid for work that wasn't even successful; basically I paid $50 for a man to ruin my door without helping my tenants. I asked for the $50 back. This caused her to quickly backtrack and say "okay, we'll send you a receipt."
She did email me a receipt then, with almost every bit of information on it wrong. The address, the postal code, and even my name were spelled wrong or had typos. I requested this receipt for tax claiming purposes so the information had to be correct. I emailed her back immediately pointing out and the mistakes and asking for her to make the changes. I never received a reply!
This is one of the worst companies I have ever dealt with. They are completely unprofessional and definitely not reliable.
I would also like to note that this company operates under several names on its website; basically they use the names of cities in and around the GTA to attract hits - "Waterloo Locksmith," "Chatham Locksmith," and "Toronto Locksmith" for example. Their website looks like it has a lot of links but they all direct back the the same page, with a different title.