Courteous and equipped to diagnose issues with plumbing, problem left worse than the initial issue I called about. They snaked the drain line and diagnosed a pipe shift with the main drain - which would require excavation in my basement to prevent future issues (~$3000) but nothing immediate. After they left, the water did flow better down the drain, but water started to back up out of the floor drain. Calling back it was suggested to fix the problem, I excavate the pipe immediately. While this would definitely fix the issue - it seemed a bit extreme, so I snaked the floor drain myself, which worked. Mr Rooter's management really didn't offer anything much beyond "what can we do" after the fact. Felt too much like they would press you to buy more service if the situation seemed immediate/desperate.