I would like to thank absolutely every person that I dealt with at Mr. Rooter. The lady who first answered the telephone, whom I believe was Marsha and took my distress call. I was in a state of panic. She answered the phone by stating it was a great day at Mr. Rooter. Well, I definately let her know that I was not having a good day at all. She calmed me down and took all of my information and said that they would have a plumber at our door within the hour. She also told me to shut the main water supply of to the house until the plumber showed up. This would stop any further damage from occurring. I did not know where this valve was to shut the water off; however Marsha managed to guide me to the valve which was in the basement behind the furnace; I couldn't believe it. To our surprise, the plumber showed up within 45 minutes. He was a very polite gentleman and introduced himself as Fred. Before entering the house he put these little blue covers on his shoes. I have had other servicemen in the house who just walked in with their shoes on. It was real pleasure to see that there are people who respect other people's property, my house is my castle. Before doing any work, Fred asked me a lot questions and finally asked me to turn the water on. He covered the entire room with sheets and proceeded to cut the ceiling. He found where the water pipe had started leaking and fixed it. We also had to replace the shower faucet and the main water shut valve. Once all the work was complete, he cleaned up after himself, and left the room spotless. He even went to my kitchen tap and replaced the little thing on the end because it sprayed water everywhere when the water was turned on. I also purchased a lifetime protection plan from Mr. Rooter. They are definately the only plumbing company that I will use in the future and I will tell all my friends and family about them as well. Thanks you very much to the whole Mr. Rooter team; you guys are the best and keep up the great work.
- Approximate cost of services:
- $1,560.00
- Company Response
From everyone here at Mr. Rooter Plumbing, we'd like to say thank you. It's our pleasure to help customers in their time of need. We hope all our customers find our assistance to be helpful, timely and professional. From our Customer Service Representatives to our Technicians we all understand that a plumbing issue can cause homeowners great stress and equal great expense if not resolved quickly and efficiently and try our best to make this experience and painless as possible. We look forward to assisting you with any future plumbing and/or drain problems.