Mr Rooter Plumbing Of Mississauga On

Our main water shutoff valve in the basement was leaking every time we turn it off and on. We decided to change it, started to read some reviews and found Mr. Rooter plumbing. The company has great overall reviews.

Pros
When I called the Mississauga office, the phone was answered immediately by Diane. She was very pleasant on the phone and setup my appointment quickly. I called the city the next business day to setup an appointment to have them come in and turn off the water outside before the service.
On the day of service, Chris Cochrane arrived on time; actually I would say even a bit earlier then promised time. Chris is very pleasant and easy to talk to. He gave me a quote using his iPad app. I felt the amount quoted was higher that it should. Since I have a few additional optional repairs (change basement shutoff valve for garden and change 2 outside knobs) to take care of I asked for a revised quote for combined work. Since the outside water was shutoff and I did not want to waste our time for another day I decided to go for it.
Chris took his time and did the job well; he was patient and not rushing. He answered all my questions and I believe he went above and beyond to ensure the job is completed properly. In the end, he even checked other drains in the house to ensure everything is OK.
I would definitely recommend Chris to anyone, he is very knowledgeable, easy to talk and deal with and patient.
After the service, I received a call from Laurie; she asked me if everything went alright. I appreciate the follow-up call.

Cons
As I mentioned above I find Mr.Rooter expensive. Out of curiosity I read some reviews on Homestars after the service to find out average cost for the same service. This is how I have come to my conclusion.
The price quoted includes a life time membership fee of 99.00, the non-member charge is more expensive.

Overall great service at premium price.