Jeff knocked on our door at about 6pm on the day we moved into our new home. He left us some information and went on his way. I had already contacted someone about getting blinds installed but I decided to contact Jeff to get a quote. I got a sameday appointment moments after emailing him. He arrived on time and we went over our options. I should note we had about 23 windows that needed treatments. After all was said and done we made our choice and Jeff gave us a price which was very reasonable. He scheduled a tentative installation date for September the 9th providing the blinds were ready. He explained his installer Tony would be attending at our home to install the blinds and Tony would call us on the day to let us know he was on his way. This is where it all fell apart. You see Jeff initially touted himself as an tenacious yet humble businessman. He assured us he is heavily involved in the process from beginning to end and that he would contact us two days prior to the installation date to advise if the September 9th date was a go or not. Well we
didn't hear from him on the 7th so we called him on the 8th only to be told that he did not advise his office of the installation day and as such the installation would not be done on the 9th . The new installation date was set for September 23rd and we were given a 2 hour window of 8am-10am. On Saturday September 23rd we waited for a call from the installer Tony. That call never came. We called Jeff shortly after 10am advising we had not heard from Tony and the two hour arrival window had since closed. Jeff said he would contact him and he would get back to us. He didn't. We had to call Jeff yet again. It was now almost noon when we received a call from some woman from Jeff's office advising the installers would arrive within half an hour. They didn't. It's now almost 1pm and Jeff calls to say he's not been able to reach Tony and then requests that we have his installers call him immediately upon arrival as he needs to speak to them. That was most annoying to me. Finally at 1pm two installers show up. A young man and a woman. Not who I was expecting but ok, they arrived so please just install the blinds. They were pleasant and got right to work. At around 3pm another installer showed up. The other two apparently left... I didn't even see them go, and the third guy completed the job and collected the balance owing. I don't have a problem with the installers at all. They were all quite pleasant, they did their job and removed all the packaging. I do however have a huge problem with Jeff. His service after the sale is atrocious. I find it rather amusing that he had the audacity to say he prides himself on keeping his clients in the loop and yet we were left scratching our heads and wondering what was going on. To date we haven't heard from him since the installation day. No apology for the first inconvenience regarding the installation date, no apology for the wait time on the second scheduled installation date. Zero. He has no control over the installation process whatsoever. I'm pretty sure there is a reason why the installers don't return his calls. He's annoying to say the least. He is very quick to collect payment and he has yet to follow up to see if we are satisfied. At the end of the day the product is nice, the price is reasonable but as far as recommending Jeffrey Paul Home Improvements....ABSOLUTELY NOT! do yourself a favor, find someone else because this company is a joke.
- Approximate cost of services:
- $4,500.00