Creative Door Services Ltd

Garage Doors & Hardware
400B 41th Street East Saskatoon SK S7K 8E7
Write a Review
Write a Review
HomeStars
Garage Doors & Hardware
Creative Door Services Ltd
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

85%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Creative Door Services Ltd

Average customer rating:
8.1 10 (49 reviews)

Sort by

Angie Waddell from Kelowna
Angie Waddell from Kelowna
2 reviews Saskatoon, SK
10/10

Garage door opener

Called Creative Doors and spoke to Kathy, regarding our garage door opener was not working. Upon explaining the problem, Kathy tried to problem solve with me over the phone. Unfortunately nothing worked, she looked into her records and confirmed our unit was still under warranty. Kathy arranged for there tea Josh to come look at the unit and within two days he was able to fit us in and come and access and repair replace the unit. Our cost for this was just the labour, which was very responsible for such prompt efficient work.
Kathy even followed up a few weeks after repair to see how the garage door was working.
What awesome service all around, would recommend Creative Doors!

Thanks Kathy & Josh.

Was this review helpful?
Company Response

Hi Angie. Thank you so much for the great review! We hold our team to the highest of standards, so we appreciate your testimony to our customer service.

Job well done in Saskatoon
Job well done in Saskatoon
0 reviews Saskatoon, SK
10/10

Product and service excellent

Noah was prompt,friendly and courteous. He installed the garage opener quickly and effiently. When finished he took the time to explain everything he did and showed me how everything operated. I found him very personable and patient with all his explanations regarding what he did and how everything operated. Would most assuredly call on your business again if the need arose. Thank you for your splendid service.

Was this review helpful?
Company Response

Hi and thanks for your feedback! Creative Door always strives to provide its customers with a remarkable experience, so we’re so glad we were able to provide you with great service and answer your questions. Thank you for your trust in our business.

HomeStars in Toronto
HomeStars in Toronto
2 reviews , AB
10/10

Best Customer Service

Experience with Creative Door can be summed up in one word ... WOW! From Noha in the office to Ben the technician that came out, simply outstanding and professional. Highly recommend. I had an issue with my doors and Creative never stopped until all was taken care of!!

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you for the lovely review, Jim! Our certified technicians are trained not to overlook any detail. Your review is a validation of our efforts to offer the best garage door services possible, so thank you for the feedback.

Private User
Private User
Private User reviews Edmonton, AB
10/10

Door Spring Replacement

I had a garage door spring break at 10:30 AM on a Thursday. Called 3 door companies, 2 of them couldn't come out until the next day (reasonable) but Creative Door had a Technician at my house at 12:30 PM same day and the door was repaired by 1:00 PM. Amazing service from both Chris in the office and Ben the Technician. This company truly understands the meaning of customer service! And to top things off, Creative charged $50 less than the prices quoted by their competitors! I also use Creative's commercial division for door repairs at my business and they always exceed my expectations as well. Call Creative door, you won't be disappointed. Thank you Chris and thank you Ben!

Was this review helpful?
Company Response

Thank you for the amazing review! We want you to feel like a valued customer from the time you contact us, through to your garage door service, and after the job is done. When it’s time for your annual garage door maintenance, we’d be happy to provide the same excellent customer experience again. We value the confidence you have placed in us and appreciate you recommending us to others. Thank you for choosing Creative Door Service.

Cory in Edmonton
Cory in Edmonton
1 review Edmonton, AB
10/10

Open and Shut Case

When my garage door opener failed after 19 years of use, Creative Door is the only company I thought to call because they've been around for a long time. I was put through to Noha and was instantly reminded how prompt, personable and friendly their staff is. Noha's high attention to customer satisfaction made my experience great - which is exactly what Creative Door always delivers.

Thanks Team!

Was this review helpful?
Company Response

Thank you for the review, Cory! Our team will be so happy to hear that you had a great experience with us. Should you ever face any garage door problems in the future, you know who to call. We’re always here to meet all your garage door needs! Thank you for choosing Creative Door.

HomeStars in Toronto
HomeStars in Toronto
2 reviews , AB
2/10

Poor Customer Service

Purchased 4 "top of the line" garage doors from Creative and within the first year they had to come out and repair weather stripping between panels 3 times. After deeming it resolved the issue occurred yet again, but I was informed it is now out of the warranty period even though it is the exact same issue as it was under the warranty and less than a year since they last repaired. Sad a company long established in the Edmonton area chooses to provide such flawed Customer Service.

Was this review helpful?
Company Response

Hi Jim. Thanks for reaching out to us. Hands down, delivering the best customer service is our primary focus, so we're very sorry your experience has been less than what you were expecting. To clarify, the warranty claim has not been denied by the manufacturer, and we are working with them to resolve the issue as quickly as possible because your time is important and we want to make things right. In the meantime, we appreciate your patience, and our Warranty Administrator should be in contact with you shortly to provide an update. Your business is important to us, so please feel free to connect with us if you have any additional questions.

June in Calgary
June in Calgary
1 review Calgary, AB
10/10

Install new cables

On 07/17/17 Daniel repaired my garage door. He was efficient, conscientious, and courteous, not condescending to an "older". person! Not until I went to file my information did I realize that he had done other repairs twice before. Congratulations on picking such nice employees.
Thanks again.

June Stagg

Was this review helpful?
Company Response

Thank you for sharing your experience with us, June! At Creative Door, our job is to find the best solution to every garage door issue we encounter. Sometimes, it’s not as straightforward, but that doesn’t stop us from taking the time to figure it out and find a solution for you. We hope to work with you again!

Danny in Calgary
Danny in Calgary
1 review Calgary, AB
10/10

Garage door service

Yesterday we had a problem with our garage door and called Creative Door. This morning they sent out a friendly service representative who diagnosed and fixed a broken spring. Since we built our house 20+ years ago their product has more than lived up to our expectations. Whenever service has been required, they have always been prompt in showing up to get the door operating.

Was this review helpful?
Company Response

We’re so pleased you had a great experience! Our certified technicians are trained to be prepared for any problem and to find a solution in a way that works for you. That includes respecting your time and ensuring the job is done right the first time. Thank you for choosing Creative Door.

musicboxdanccer in Calgary
musicboxdanccer in Calgary
1 review Calgary, AB
10/10

garage door repair(broken cable)

Garage door cable was broken thursday night. Did some research then picked Creative Door and contacted them immediatly, no answer machine(thank god), I was suggested to contact them tommorow morning if I can wait because emergen repair will be on a higher rate. I phoned again Friday morning and the appointment was made at same day afternoon.
Daniel, the tech, showed up on time and finished the job quickly and professionally. He also shared some maintenance tips with us before he left. Good job Daniel, thank you.
I'd ever considered fixing it by myself, not difficult for a handy guy, but I don't even bother now with such good service and fair price. Next time I have any need related the garage door I will definetly contact Creative Door again.

0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Wow, thanks! What a remarkable compliment. Our team will be thrilled to hear this feedback, and we're so happy to hear that you had a great experience with us. Thank you!

John in Calgary
John in Calgary
1 review Calgary, AB
10/10

Replace garage door spring and cables

Darren of Creative Door arrived on time, and quickly replaced the spring and cables on our 14 y old garage door. He was professional, experienced and the door works perfectly now. I asked for a quote for replacing the garage door weather stripping and he provided a reasonable price, so they will replace this soon. Excellent service. Highly recommended for garage door servicing.

Was this review helpful?
Company Response

Wow! Thanks so much, John. We're passionate about providing exceptional service, so our team will be thrilled to know they did an excellent job.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Creative Door Services Ltd

Welcome to Creative Door Services Ltd. From breakthrough garage door and opener brands to comprehensive maintenance and repair services, Creative Door Services has mastered the remarkable since 1969. Whether you need a new garage door or opener, our friendly team of experts will ensure that we deliver quality products and ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Garage Doors & Hardware pros in Saskatoon?