Valley View Appliances Ltd.

I had a concern about my wolfe gas stove and wanted a technician to look at it. Placed a call to Valley View at 9 oclock this morning was told the technician would call me between 9:30 and 12:30 . Since I work about 20 minutes from Cochrane I asked if he could call me about 1/2 hour before he planned to arrive and I would meet him at the house. Steve the owner was my technician. He called me at 11:15 and I met him at my home by 11:40. He did a diagnostic check of my cook top, did a few minor cleanups around the ignitor, tested everything and assured me that it is working properly and safely. He also made sure that if anything came up that concerned me to call them right away.
Steve was very courteous and gave me some great suggestions about maintenance of the cooktop. I really appreciated the punctuality, and thought that the price was reasonable.
Steve--thank you so much for your assistance, and I will be calling back with any issues or if I have any other appliance problems. I would recommend your company!

The technician was very polite and professional from the initial phone call to the time when I was introduced to him to the time that he left. He had confidence in his skills and assessment of the situation, communicated efficiently and effectively the problem and the decisions that he made to solve the problem.

He was also very clean and timely in his work and walked me through the process and answered any questions that I had.

This was a great experience, worthy of any customer's trust and I would recommend this service to anyone.

Thank you,

Chris McDonald
403-554-8464

Prompt, punctual and professional. We had returned home from holidays and found our fridge had stopped working - a disaster since 10 family members had also returned with us! He immediately made me a priority, and diagnosed and fixed the problem. I would happily recommend this company!

I called Valley View as we had our fridge and stove serviced by them in the past and they were always very helpful and courteous. I called today because our fridge stopped dispensing water. I had unknowingly turned off the valve to the fridge when the pipes under the sink started leaking, and forgot to turn it back on. When I called, I spoke with Steve and he said "are you sure you've had no water lines turned off recently?" Which reminded me that I had turned off the valve (duh)

Steve saved me a ton of money and his gracious time and help are so much appreciated. I knew I went back to them for a reason!

Thanks Steve!!!
Steph

Steve was friendly and polite. He helped me to understand the cause of the problem to the fridge and showed me how to fix the noise in the future myself but using a 1/4 inch wrench and turning the screw to the leveling feet. He also told me to watch that glass bottles were not half resting on the metal parts on the back of the fridge. Steve takes the time to patiently help his customers understand the problem and how to continue to maintain their appliance. I would highly recommend Valley View Appliances to friends.

I just had my refrigerator repaired by Valley View Appliances. The repairman was punctual and professional. He explained the problem, ordered the part and rebooked to install that part. Service was great!
I would be happy to recommend him to friends and family.

The company response is false and misleading. They are fully aware, it was ONLY THEIR company, VALLEY VIEW, who had been out on previous occasions and charged for the service call on previous occasions. Also contrary to their claim, their tech spent only 20 minutes looking at the unit, didn't seem to know what he was doing, and then gave a bogus "rewiring" quote. They charged for this service call and the part and replaced the same part that they had replaced upon their last visit several months ago. No one from the company would come back out for a second opinion unless I agreed to pay the quote of $800 - $1000. Their claim of mouse droppings causing the unit to break are also false. The company is very hard to deal with and very rude also, I imagine they are very tired of dealing with dissatisfied customers. After no success in dealing with this company, I hired another company also referred by the dishwasher manufacturer, who replaced a missing float in the dishwasher, likely removed by Valley View's technician on their last visit. They thoroughly checked wiring to be all ok, and replaced some screws left unattached by Valley View's technician. I have still not heard back from Steve or anyone from the company regarding this, even though there is no excuse, they are now fully aware of my issues with the service I have received and paid for.

Valley View Appliances was referred to me directly from Bosch, as a repair company for my Bosch dishwasher as it was not draining and continued to refill and cycle without turning off. Several months ago, after much waiting, missed appointments without notification, and no apologies, replaced a valve which temporarily fixed the dishwasher. When the dishwasher was not draining yet again, I called them and told them it seemed like the same problem. We waited weeks for them to come, then they rescheduled the appointment saying that they knew what the problem was and had to order a part so there would be a further delay. We waited and finally they came to replace the valve again, but now the dishwasher is not even turning on. Weeks later the tech claimed that there is $1000 of electrical work on the dishwasher that needs to be done and that was the problem. I discovered afterward that they charged my credit card $146.49, for the second time. After 3 requests for reply they finally provided me with a copy of the bill. When I enquired with Valley View they said they would not offer another opinion, and to call another company. If they were to come back to take another look I would be charged $1000 for their quote. I asked to speak to the manager, Steve, I was told "he'd get to me when he'd get to me". Very unhelpful and arrogant. Still have yet to hear from him. I called a different Appliance repair company also referred by Bosch instead this time and they will be out today to fix the dishwasher, and this is not the first time they had heard about this scenario from Valley View. DO NOT USE VALLEY VIEW APPLIANCES, THEY SHOULD BE PUT OUT OF BUSINESS!

I recently had my dryer repaired by Valley View Appliance Service Ltd. I was very impressed with both the Company and the service. The repairman was very helpful with suggestions of how to prevent this problem in the future. All communication with anyone from this company was very clear and concise with no surprises.