Based on the reply from Steve, I have edited this review. I originally posted it with some degree of anger and that is never a wise thing. Steve's response is so reasonable that I cannot argue with it. I will not seek any reduced fee as Valley View Appliances did exactly what they promised and what I asked for. I don't want to compromise their ratings on HomeStars. Thank you Steve for your integrity. Following is my original review.
I sent in a request hoping to hear back from someone who knew something about washing machines. Unfortunately the person who called back knew very little and would not pursue the conversation on the phone. I clearly explained that the washing machine sounded like a jet engine on spin cycle along with some other symptoms. He said it might be as much as $300 if it was a bearing. I went ahead and scheduled the appointment.
The technician, who did not seem aware of the nature of the problem until I told him, didn't even move the machine out. He only rotated the drum a little bit, showed me that the drum was looser than it should be, did some research on his phone and in 5 minutes told me that shaft and bearing would be $1024 to repair. When I told him what I had sent in on the Homestar description and what I told the person at the store, he just said "Oh Yeah" as if to say it was obvious what the problem was. It could easily have been diagnosed over the phone and I could have been spared the service call, as one reviewer was lucky enough to experience.
This was a total waste of $120.72 (down the drain?:-). I take responsibility as I did not phone around, just trusted the reviews on Homestars.
I recommend getting two or three opinions and trying to talk to a knowledgeable person before committing to an expensive service call. Oh well, lesson learned and I off to buy a new washing machine!