We had a previous electrical company come into replace a outside plug. Not even a year later this plug caught fire totally melting the plug. If it were not for the external plug cover this fire would have spread to the outside wall. The sad part of this was when we called the electrical company (who originally installed the plug) a few weeks earlier and told them we were having problems with the plug they told us we only had a 6 month warranty.
Afterward we called Proline Electric to look at the damaged outlet, the electrician who came informed us that the plug was installed correctly and this caused it to short causing the fire. The electrician made sure to show me how the damaged occurred before repairing the plug and when he was done the repairs, he showed me step by step how everything was fixed to reassure me that this would not happen again.
I have all the damaged parts and will be going back to the previous electrical company to file my complaint to them. I am hoping that this company will be as professional as Proline Electrical when it comes to both customer service and dealing with issues.
The two positive things out if this was that Proline Electrical was able to fix the damages and that my house did not suffer severe fire damage !!!
- Company Response
Thank you so much for sharing your Proline Experience. We are so sorry to hear of your previous experience with another contractor, and equally thankful it wasn't worse. Thank you for trusting in us, and allowing us to make the appropriate repairs. We thank you again.