Liberty Security

Alarm Systems
5640 - 104 Street NW Edmonton AB T6H 2K2
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Monica.schaar
Monica.schaar
0 reviews Edmonton, AB
9/10

home security system installed

Dustin was excellent - the issue that I am having is that the driveway camera is not always working with the video, but the other cameras are. This is very concerning to me - as this is one of the main reasons that we got this system as our vehicles had been broken in previously. There were some hiccups to start with but Dustin came after his MVA - and worked until 11:00 p.m. but couldn't finish and then came back on Friday evening to put in the driveway camera.

His knowledge was excellent and he provided some excellent advice.

Dennis was very good at providing us the information. However, on the order there was the inside camera that was missed, yet it was discussed with us on the Saturday before and we advised that we wanted this in the house. So not sure how it got missed. But we did get it installed.

The thing that made me mad, is that I gave my information to Dennis but then it was lost - to no fault of Dennis, but in order to get the system working my daughter gave her card, and we were told that it wouldn't take effect until the installation was complete, but it came out right the next day so I couldn't even change the information, and the installation was not yet complete, so not sure why I had to pay before.

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Company Response

Hello Monica, thank you for letting us know about your experience. We do see that our technical support department is working with you to ensure that we get your camera working correctly or replaced if we cannot get it to work. We will also do some training and follow up with your representative about setting expectations and billing information. Thank you and please feel free to call us and ask to speak with a manager or supervisor.