Liberty Security

Alarm Systems
5640 - 104 Street NW Edmonton AB T6H 2K2
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Alarm Systems
Liberty Security
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77%

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Reviews by rating (past 12 months)
Best of 2021 winner 5 timesBest of 2021winner 5 times
Giving Back Award winner 2 timesGiving Back Awardwinner 2 times

Reviews for Liberty Security

Average customer rating:
8.7 10 (208 reviews)

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Steve in High River
Steve in High River
0 reviews Calgary, AB
4/10

Failed equipment and failed monitoring

Active alarm 6 minutes and no call from monitoring and no siren from the panel. Now management is blaming the Rogers outage. I suppose that is possible.

Approximate cost of services:
$2,000.00
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Nicole in Edmonton
Nicole in Edmonton
0 reviews Edmonton, AB
0/10

unreliable

Horribly unreliable system. Camera's are down more often than they are up, and don't count on customer service for any help. Last time we called for assistance they told us our ethernet hard wired camera is down because of our WIFI. doesn't take an IT guru to figure out WIFI and ethernet are not related. They will tell you everything you want to hear but will not deliver. run if you still can before they trap you.

Approximate cost of services:
$2,000.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Edmonton, AB
10/10

Top notch

Great customer service. Assessment was customized to our needs. Pricing options were fair and transparent.

Approximate cost of services:
$5,000.00
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Private User
Private User
Private User reviews Edmonton, AB
10/10

Feeling safer!

I sent an inquiry about service and Dennis called me the same day. He answered all my questions and went over all the pros and cons. Getting it installed was easy, Nick was on time and I didn't even need to book time off work. I am very pleased and feel much more secure already about my home. And it's very affordable.

Approximate cost of services:
$2,250.00
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Private User
Private User
0 reviews Leduc, AB
10/10

Commercial Security

Customer service was incredible! And the monthly price cannot be beat considering I got everything that I had hoped for in a security system!! Highly recommend Liberty Security Systems.

Approximate cost of services:
$75.00
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Thomas family
Thomas family
0 reviews Calgary, AB
10/10

Home security system

Thanks Adrian! Smooth install today.
“May the road rise up to meet you…” ;)

Ben and Ty were great too on the sales side.
Equipment seems easy to use and so far so good.
Happy to be using a Canadian company. Highly recommend Liberty!

Approximate cost of services:
$3,000.00
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Private User
Private User
0 reviews Edmonton, AB
10/10

Security system

Just started with Liberty and met Dennis and he explained everything to me and really knowledgeable and approachable.

Approximate cost of services:
$90.00
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Private User
Private User
Private User reviews Toronto, ON
10/10

Liberty Security

Contacted several alarm companies that had come recommended. Found Liberty Security to be informative, gave us the time we needed to ask questions, and no pressure sales. They have professional throughout the process. Would highly recommend.

Approximate cost of services:
$3,000.00
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craig in Calgary
craig in Calgary
1 review Cochrane, AB
1/10

Read the very small print.

If something seems too good to be true it usual is. At the start all was good, signed an agreement with the Rep to have Liberty Come and install. The Rep said it was 36 months, i had told him that i already turned down another company as they wanted 60 months. When Tech guy came he installed the equipment, I Did not realize id signed a 60 month contract on there electronic Tablet. Over past couple of years we have had various issues, Dog Friendly motion detector that picks the dog up constantly (now turned off completely), Smoke Alarm failing when your asleep, door bell camera not working, delays in picking up motion so you miss packages being taken from your door step, Not being able to open the camera from 3 different devices. Be Very Aware, if your equipment fails after 12 month, you will have to fight to get them to help you. Also do not listen to the Rep when he rights down the cost of the equipment that you are getting, you can buy all of it for a lot less than they charge. I have sent an email to Liberty Explaining my Problems and to see if we can come up with a way to end my contract and have had no reply. I contacted customer support who informed me to cancel my contract i would have to pay $3480 to end it. If only i could go back and read the small print

Approximate cost of services:
$5,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Craig, we are sorry to hear about your experience and would be very happy to address any issues you have or come to a resolution. We are unable to find your account with the information provided. For assistance, please reach out to our customer service manager, Brandon Lennix, at 1-866-926-7233 ext.300. Thank you.

Private User
Private User
Private User reviews Saskatoon, SK
0/10

Worst customer service ever

Product only worked for 6 months of a 5 year contract; they refused to fix the problem; kept telling me it was “unplugged” and if I plugged it back in it would work but it was never unplugged. They “scheduled” service calls and no one showed then when I called to complain they claimed I never made an appointment. Refused to cancel service or fix issues; I scheduled service and no one showed up several times

Approximate cost of services:
$4,200.00
1 of 1 people found this review helpful.
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Company Response

We appreciate you taking the time to write us a review and we do apologize and take it very seriously. With the information provided, we are unable to find your account. At your earliest convenience, if you could please call our manager Brandon Lennix at 1-866-926-7233 ext. 300, we will be able to provide a resolution and rectify any issues you have experienced with the service.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Liberty Security

Liberty Security provides security, automation, and energy management solutions to residential, commercial and health care customers across Canada. We have installed over 65,000 residential and commercial systems in 9 provinces and 3 territories. We also service more than 90 Health Care facilities in Western Canada. Learn more at www.libertysecurity.ca

CATEGORIES
Alarm Systems, Home Automation, and Locks & Locksmiths
PRODUCTS
Video Doorbell Cameras, Door/Window Sensors, Motion Detectors, Glass Break Sensors, Flood Sensors, Security Panels, Smoke/Heat Detectors, Freeze Sensors, Medical Pendants, Life Safety alerts, Carbon Monoxide Detectors, Smart Door Locks, Smart Thermostats, Garage Door Modules, Keyfobs, Power Smart Lighting and Appliance Modules.
SERVICES
Security systems, Smart Home Solutions, Business Automation, Alarm Systems, Card Access, Access Control, Video Surveillance systems, Camera systems, CCTV, Life Safety
BRANDS
GE, Axis, Mobotix, Eyesonic,
WEBSITE
http://www.libertysecurity.ca
YEAR ESTABLISHED
2005
NUMBER OF EMPLOYEES
150
PAYMENT METHOD
Visa, Mastercard, Cheque
MEMBERSHIPS
Better Business Bureau A+, Canadian Security Association, Seniors Association of Greater Edmonton
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
100
BONDED
Yes
PROJECT RATE
Varies
WRITTEN CONTRACT
Yes
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