Richard has a great personality. Very personable and patient! The guy that came and did the install was very quick and quiet(I was on nightshift sleeping). Everyone I’ve spoken with on the phone were excellent! Great service!

Subscribed to a home security system which was then installed in the home. Customer service was excellent!

Very polite, informative and explained everything in detail. Stayed on site until we practiced using the system several times to ensure we were familiar with it.

I recently moved into my new place. I chose Liberty for my security. Richard the salesperson and Ben the installer made me feel like I am joining a great community!

Excellent. Very professional. Explained the system thoroughly and gave some discounts. Called back to ensure satifaction

Installer arrived on time. Evaluated the current installation to determine what could be reused.

Seemed to get things done in record time.

To date, everything has worked as advertised.

My only "complaint" is the smoke detector sets off the
alarm when the system is not armed. I'm told this is a feature. Now I have to make sure I don't burn dinner :)

work had to be rescheduled because of installer brought the wrong equipment and had to be rescheduled at a later date. job is still not completed.

We were sold the system after being told our dog would not trip the alarm, we've had them call the cops on out dog a dozen times now, we can't even turn on the system when we leave the house now because of it. The fire alarm is the most obnoxious noise imaginable and then they expect you to be able to hear through the speaker box to tell the tech it's a false alarm, when they can't hear you and you can't hear them over the blaring alarm. There is no way to shut off the alarm yourself. They market themselves and being good for families but I'm actually afraid to leave my kids alone with the system in the house because it would be impossible for even a mature pre teen to be able to shut off a false alarm or communicate with a tech through the speaker box. Even though we were sold the system with false information we can't get out of the contact without paying out the remainder of the monthly payments, leaving us paying even more money for a system that has never worked properly to begin with. This is the worst company I have ever worked with.

Blake was professional, friendly on time and explained what we want to know answering questions and we appreciate the information he gave us.

Alarm faulty, keeps going off or telling me doors are opened when they are not. Had the alarm company out and have had them reset a few times.still having alarm issues.
I will be changing companies.