Liberty Security

Alarm Systems
5640 - 104 Street NW Edmonton AB T6H 2K2
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Liberty Security
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86%

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Reviews by rating (past 12 months)
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Best of 2019 winner 3 timesBest of 2019winner 3 times
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Reviews for Liberty Security

Average customer rating:
8.8 10 (154 reviews)

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Megan
Megan
0 reviews Fort Mc Murray, AB
10/10

Security compamy

Richard has a great personality. Very personable and patient! The guy that came and did the install was very quick and quiet(I was on nightshift sleeping). Everyone I’ve spoken with on the phone were excellent! Great service!

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Company Response

Hello Megan, thank you for sharing your experience with Richard, the technician, and our customer service representatives! We appreciate you choosing to give your business to a Canadian based alarm company!

sandriachristie83
sandriachristie83
0 reviews Fort Mc Murray, AB
10/10

New security system

Subscribed to a home security system which was then installed in the home. Customer service was excellent!

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Company Response

Thank you for leaving us a review! Liberty Security has a reputation for providing exceptional customer service and we are glad that our staff are living up to that.

tricia
tricia
0 reviews Medicine Hat, AB
10/10

Alarm system installation

Very polite, informative and explained everything in detail. Stayed on site until we practiced using the system several times to ensure we were familiar with it.

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Company Response

We are so glad to hear about your great experience and the high quality of training that you received Tricia!

Tim D.
Tim D.
0 reviews Spring Lake, AB
10/10

Hone security system

I recently moved into my new place. I chose Liberty for my security. Richard the salesperson and Ben the installer made me feel like I am joining a great community!

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Company Response

We appreciate the review Tim! We are so glad to have you as our customer and look forward to securing your family and property for years to come.

leanna.yee
leanna.yee
1 review Jarvis Bay, AB
10/10

Wireless security

Excellent. Very professional. Explained the system thoroughly and gave some discounts. Called back to ensure satifaction

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Company Response

Thank you Leanna for the review! Liberty Security has a reputation for providing exceptional customer service and we are so glad that your experience lived up to that.

Ralph Y.
Ralph Y.
0 reviews Edmonton, AB
10/10

Installation of new alarm system

Installer arrived on time. Evaluated the current installation to determine what could be reused.

Seemed to get things done in record time.

To date, everything has worked as advertised.

My only "complaint" is the smoke detector sets off the
alarm when the system is not armed. I'm told this is a feature. Now I have to make sure I don't burn dinner :)

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Company Response

Thank you for taking the time to leave us a review Ralph! Please also do not hesitate to ask us to move or service the smoke detector in the future at no charge, if you are experiencing false alarms. We are so glad to hear about your experience with us and thank you for choosing a Canadian based alarm company.

dwightturner
dwightturner
0 reviews Edmonton, AB
6/10

security system

work had to be rescheduled because of installer brought the wrong equipment and had to be rescheduled at a later date. job is still not completed.

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Company Response

Hello Dwight, thank you so much for making us aware of this situation. We appreciate you taking the time to leave us a review. We apologize and will see you today to complete the installation correctly.

Private User
Private User
Private User reviews Assiniboia, SK
0/10

System has never worked correctly, but once they have you roped into a contract there is no way to get out

We were sold the system after being told our dog would not trip the alarm, we've had them call the cops on out dog a dozen times now, we can't even turn on the system when we leave the house now because of it. The fire alarm is the most obnoxious noise imaginable and then they expect you to be able to hear through the speaker box to tell the tech it's a false alarm, when they can't hear you and you can't hear them over the blaring alarm. There is no way to shut off the alarm yourself. They market themselves and being good for families but I'm actually afraid to leave my kids alone with the system in the house because it would be impossible for even a mature pre teen to be able to shut off a false alarm or communicate with a tech through the speaker box. Even though we were sold the system with false information we can't get out of the contact without paying out the remainder of the monthly payments, leaving us paying even more money for a system that has never worked properly to begin with. This is the worst company I have ever worked with.

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Company Response

Thank you for letting us know about your experience and we apologize for the issues that you are experiencing with the equipment and siren. We would likely be able to adjust the settings on your system for lower volume on your siren or to turn it off. We also have the option of swapping some of your sensors with sensors that will be more dog friendly. Please feel free to call our team leader, Jayci, at 1-866-926-7233 ext. 235 as we would value the opportunity to make this right and make some changes to your system so that it is adding value for yourself and your family.

sndrmichaelsen
sndrmichaelsen
1 review Alberta Beach, AB
10/10

Home security

Blake was professional, friendly on time and explained what we want to know answering questions and we appreciate the information he gave us.

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Company Response

We appreciate the review and are so glad to hear that Blake is living up to our reputation of providing excellent customer service!

Jim in Edmonton
Jim in Edmonton
1 review Edmonton, AB
0/10

Headache

Alarm faulty, keeps going off or telling me doors are opened when they are not. Had the alarm company out and have had them reset a few times.still having alarm issues.
I will be changing companies.

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Company Response

Thank you Jim for taking the time to leave us a review and we apologize that this has been your experience. We would like to send a senior tech to complete a quality inspection on your system if you would be willing to give us a call. You can reach our team leader, Jayci, at 1-866-926-7233 ext 235 and she will be able to resolve any issues you are experiencing.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Liberty Security

Liberty Security provides security, automation, and energy management solutions to residential, commercial and health care customers across Canada. We have installed over 50,000 residential and commercial systems in 9 provinces and 3 territories. We also service more than 90 Health Care facilities in Western Canada. Learn more at www.libertysecurity.ca

CATEGORIES
Alarm Systems, Home Automation, and Locks & Locksmiths
PRODUCTS
Video Doorbell Cameras, Door/Window Sensors, Motion Detectors, Glass Break Sensors, Flood Sensors, Security Panels, Smoke/Heat Detectors, Freeze Sensors, Medical Pendants, Life Safety alerts, Carbon Monoxide Detectors, Smart Door Locks, Smart Thermostats, Garage Door Modules, Keyfobs, Power Smart Lighting and Appliance Modules.
SERVICES
Security systems, Smart Home Solutions, Business Automation, Alarm Systems, Card Access, Access Control, Video Surveillance systems, Camera systems, CCTV, Life Safety
BRANDS
GE, Axis, Mobotix, Eyesonic,
WEBSITE
http://www.libertysecurity.ca
YEAR ESTABLISHED
2005
NUMBER OF EMPLOYEES
150
PAYMENT METHOD
Visa, Mastercard, Cheque
MEMBERSHIPS
Better Business Bureau A+, Canadian Security Association, Seniors Association of Greater Edmonton
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
100
BONDED
Yes
PROJECT RATE
Varies
WRITTEN CONTRACT
Yes
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