Originally, I was going to refinish the hardwood flooring in my Carriage House by myself. However, after having rented a floor sander without results, I called this company. An old guy showed up on Sunday afternoon (Vinny) and he quoted me $1500 to sand, stain and refinish. Then 1/2 hr later, his son Sebastian called to tag on an additional $200 to the job citing the grey colour I wanted would require a water base polyurethane (aren't they all water based?). Anyway, having wanting to get this done and over with, I agreed to this unexpected surcharge.
Vinny told me I could paint the walls (that it was better to do it before the sanding so that I wouldn't have to worry about the floors since they were going to be sanded. He said I could leave the 1/4 round in place but that they would get stain on them.
They were to begin on Wednesday morning, 7-7:30am.
They showed up at 7:11am Wednesday. My husband let them into the carriage house and then he went back to bed. At 10am I went over to the Carriage House to see how things were doing - and noted their van was gone.
When I entered the apartment, I noticed they had done absolutely nothing except to tear down the plastic barrier I set up to keep dust out of the kitchen (ceramic floors). I was shocked! I called them up and my calls kept going to voice mail. I left a message for both men under the two phone numbers I had. They did not return my calls. In fact, they BLOCKED my number. My daughter then called using her phone and they called her right back. I got on the phone and asked them what happened? Why didn't they sand the floors?
Sebastian told me the 1/4 round was still in the 2 bedrooms and the place was painted. Plus there was plastic barriers up on the walls and doors and there was furniture (2 cabinets) in front of the stove). They didn't want the aggravation of 'damaging' the painted walls plus the barriers would have to be taken down and they couldn't access the stove plug.
I told him if they had communicated to me those issues then I would have corrected everything for them. But they said absolutely nothing and what the old man told me was incorrect. So, I was pretty upset that after having painted an entire apartment (ceilings, walls, doors & baseboards over the span of 2 days) they opted out of the job they were hired to do. Also, I now had paint all over my floors!!!
They were extremely unprofessional. They have poor communication skills and I would never, ever recommend them. I think it's important for others to know how this company treats their customers. This is absolutely unacceptable. They weren't doing me a favour. They were being hired to do a job and they accepted that job then disappeared without a word.
They also told me I was not allowed to write a review about them.