We purchased a custom door. Sent Patrick the details and he made the drawings for approval. Everytime we contacted him, very quick response. The doors arrived as described. Just gorgeous!!!!!! Not a single scratch, perfectly and securely packed. The tracking was easy and the delivery company very helpful and friendly. We are thrill with the doors and will recommend to all our neighbors !!! We are recovering from Harvey so having this beautiful doors installed will definitely lift our spirit!!!! It was a risk to buy a door on line but I am glad I followed my instict after doing lots of research on this company. We also received quotes from other companies for similar products 3 times the price.