irving Oil

we have been a customer for many years and have been on automatic delivery for most of that time. My pet peeve is that every December we run very low on oil and I have to call to see about when we will have a delivery. This year was especially bad because we were very low on oil and then there was a snow storm which put them behind even further. The end result was that we passed several days in a house with reduced heat in the middle of winter so that we did not run out of oil! I expect that we should receive better service when we are long standing customers without having to call and ask.