Stonework, Landscaping and Garden Maintenance
We had Steve, and his company come out to fix some unsatisfactory stonework done by another company last year. His men came to work and we had ongoing issues with the quality of work, spilled cement, etc. After some back and forth, he sent another crew to make the job right. They did a better job however, it was not perfect. He also rearranged some shrubbery for us, and that was fine. He displayed a pleasant and friendly attitude and worked to make us happy. - That was then.
This year we wanted some garden maintenance and shrub trimming done. We were quoted $900 for a weekly service which felt we didn't need, thus were quoted $450 for bi-weekly. When Steve came to look at our shrubs he discouraged us from biweekly service and charged the same price of $450 for a "Spring cleanup" to which we agreed, although we thought pricey. When we expressed our concerns that shrubs would regrow, he said someone would come back to trim again. There was no mention of an extra charge for this retrim.
Six weeks later, we tried with difficulty to contact the owner about coming back to do another trim. When speaking to him, his attitude changed and he said that there would be a charge for that service. This was now $100, one quarter of the cost of the "Spring cleanup". We reiterated that we weren't told of a charge, and he denied this. This time during the phone conversation it was mentioned by him that a "Spring cleanup" costs $380. So it appears that the prices are being made up, as we paid $450 plus tax, which is ridiculous!! And to think we were going to use this company to do further landscaping is a joke.
When we said there was no mention of a charge for a retrim, he responded with "Did you ask if there was a charge?" We told him that it was his job to inform us. He was all pleasant and smiling when we agreed to the "Spring cleanup" for which we were apparently charged to much. He also said that we could not expect a retrim for free and that if we don't agree we can do it ourselves.
Needless to say we will not be using Precision Landscaping again, and we DO NOT recommend them.
- Approximate cost of services:
- $500.00
- Company Response
Hello, sorry to hear this! Spring cleanups are always a 1 time service visit, any maintenance visits or cleanups throught the season are an additional charge. Any dirt that is left through the project process gets cleaned on completion with our complimentary pressure wash service which was completed. Kindly contact us so we may remedy the situation for you. We appologize if there was any miscommunication.