Thomson Industries Ltd

The service was great from the salesman to the installers . The installer was very knowledgeable and explained the operations of the system well.

Excellent install crew. Very knowledgeable.
Some confusion in communication between sales person and office/ install crew.
But all got sorted out so all good.

I am very pleased with the work done by the installers. However, there was a big difference between the work described by the sales person and the work done on site. Although the new location and parts were better, I'd rather not be faced with so many changes on installation day. I recommend talking to someone about the plan before they arrive on site.

After reading the reviews on this site as recommended by the salesman, I decided to contract Thomsons rather than a national brand. BAD decision. There were a couple of complaints on this site concerning poor quality installations by Thomsons. I should have checked into those complaints further.
After the furnace install, our water heater stopped working. I also smelled natural gas. I called Terasen. They informed me that the recent work was faulty. They shut off my gas. No heat or water for 3 days in winter. The Terasen inspector suggested I call the water heater install company. A tech from that company completed a service call and informed me that the gas leak was coming from a new line that Thomsons installed. Also, the reason that the water heater blew out was because Thomsons had teed into the water heater drain line instead of installing an independent line. The water heater install company charged me $200 for the service call. I have tried to get Thomsons to correct the install and reimburse me the $200. They ignored me. I have now informed them that I am going to post this complaint to this website, Yelp, Google, and Threebestrated. If they still refuse to make this right, I will take them to Small Claims Court. Update - I filed the small claims court action May 14, 2019

The servicing was quick and everything left clean and tidy. The technician was personable, knowledgeable and conducted himself in a very professional manner. Everything was accomplished on time.
Our communication with the office was very efficient and polite.
We would highly recommend this company.

Thomson Industries recently installed a four head mini split ductless heat pump system in our townhouse. It was a complex installation since Strata required that the condenser be located in the underground garage and all the line sets had to go through the concrete wall then up through the staircase walls.

They performed the job without any issues and they minimized the drywall cuts to two small spots on the staircase and larger spots in the storage rooms because they were less visible rooms.

They cleaned up after themselves at the end of each day ensuring their tools or components were out of the way and when the job was done, went through the basic usage of heat pump systems.

The scope and requirement of the job was very complex which was reflected in a higher price compared to a free standing house plus the additional amount of time required but the staff was always positive, courteous and professional.

Overall great experience and would highly recommend Thomson for anyone looking to install air conditioning or a heat pump system.

Thomson Industries was able to get a tech out to fix our broken boiler very quickly.
Zach was on time and very knowledgeable. He had our heat working and boiler tuned up in no time. Awesome service!

I was so impressed with Thomson Industries Ltd. from the initial

contact to the completion of the job!

Thomson Industries Ltd. had a quick initial response when I called in and explained that I was looking to have a new furnace installed. Bruce had a
very competitive quote on a superior built furnace and within a few days, the crew arrived. Rob & Dylan were an excellent team and answered all of my questions thoroughly. I noticed that Rob & Dylan worked very hard to install my furnace. With a top notch, energy efficient furnace keeping us warm, I definitely want to highly recommend the team at Thomson Industries Ltd.

Thompson Industries took a challenging and complex work in our (heritage) house and reduced into a simple no-nonsense installation work marvel. The work left by their in-house team is nothing short of beautiful, clean and utilized smart limited space management. The names of the two crew members may be forgotten in time but not the positive and professional impressions they left behind. If that were not enough, they offer a no- interest payment plan spread over 24 months. Working in partnership with Daikin with their industry-leading technology and warranty program, Thompson Industries has provided me a comfortable home environment for years to come.
I can honestly say that I'm comfortably warmer and not significantly poorer today, thanks to Thompson Industries.

Received several quotes and Thomson provided better models and competitive pricing. The installer guys were on-time and great. Went over changes and how it would look after. Very happy with the installs. The gas line had to be upgraded by the gas company, and they had to return and upgrade the line into the furnace and water heater. Very pleased with their work, prompt communication, and would recommend them to others.