August 1, 2023
I would like to make this addition to my previous review based on the most recent job at my home by Tempasure:
Mitsubishi Ductless Heat Pump--High Quality Installation and Excellent Customer Service:
We recently had a 2 Head Mitsubishi Ductless Heat Pump installed in our home. The quality of the product is excellent, whisper quiet and the two units work seamlessly to cool our home. Len is always very good at recommending the best and most appropriate product for us, and we are extremely happy with this most recent recommendation.
The installation posed a couple of challenges along the way, but with good communication with Len and Allison, the issues were addressed quickly and to our utmost satisfaction.
We have been with Len for close to 20 years and during that time he has never disappointed us. That in itself should say a great deal about the level of trust we have in Len. Len is a man of honesty and the highest integrity--rare qualities to find these days. The addition now of Allison has brought the already excellent customer service record of Tempasure to new heights. She is pleasant, highly articulate and she works diligently with Len to assist and support the customer. All companies should have a person like Allison on the other end of the telephone as a great company ambassador. Len and Allison, thank-you for your continued commitment to working with your customers and delivering the highest quality products, installations and excellent customer service.
We look forward to more years in our on-going, co-operative relationship. AJT
July 21, 2023
The following is a text that I sent to express my appreciation.
It exemplifies Tempasure's on-going commitment to standards of high quality, excellent customer service, as well as the esteem and value the company places in their customers.
A good news message here!
Tried to connect with you a few times today and apologies for calling this morning just as you were interviewing.
I chose not to leave a voice message.
I wanted to pay you a compliment.
I was extremely impressed with how you handled the call to me the other day.
It was a difficult topic to broach and a difficult conversation to initiate and have.
I thought you were masterful in how you dealt with it.
You are clearly a very intelligent and extremely articulate woman.
Not many people could do what you did during that conversation in as skillful and polished a fashion.
I told Len you are the best customer service Tempasure could possibly have.
As the saying goes, when you want something done, ask a teacher!
I would have been honoured to have had you as one of my staff.
Good weekend to you, Len and family.
- Approximate cost of services:
- Company Response
Allison and I are truly grateful for both you and Josie. After many loyal years unfortunately we had a little hick up but it was dealt with quick and hopefully now we can all move forward and enjoy your new ductless heat pump. I appreciate your patience and working with us to resolve the situation.
Thanks again for all of the year of business we look forward to working with you again.
All the best