Ideal Home Comfort Inc

Heating & Air Conditioning
Ottawa ON K4B 1H8
Write a Review
Write a Review
HomeStars  >  Heating & Air Conditioning in Ottawa  >  Ideal Home Comfort Inc
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

55%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Ideal Home Comfort Inc

Average customer rating:
6.4 10 (5 reviews)

Sort by

Private User
Private User
Private User reviews Ottawa, ON
0/10

Took the money and ran

Installed duct work, new furnace and AC. After being paid, ignored me to finish the job. Matt stopped answering the phone and I had to contact the distributor of the product he represents. Finally, after non stop complaints, someone showed up. His company will do the bare minimum for the money. Their "warranty" is a service plan, NOT a warranty. You must pay for service calls or you forfeit the manufacturers actual warranty. Just go somewhere else.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Im not sure you have the right company...
We have never not finished a job nor do we collect payment before a job has been completed

Gantap in Orleans
Gantap in Orleans
1 review Ottawa, ON
2/10

Deceiving Estiamte -Air Conditioner Repair

I hired Ideal Home Comfort to diagnose why my air conditioner was not cooling - the technician advised me that the system was leaking with the following repair estimate:

1) Leak search ($220.00)
2) 8Lbs of R-22 Gas ($1200.00)
3) Leak Repair ($120 / HR)

Something told me the quote was not accurate - during the diagnosis the technician initially indicated the system was charged and almost full - a few minutes later this suddenly changed to the system is flat. This hesitation and quick change of diagnosis had me thinking twice.

I called in another HVAC repair company for a second opinion, technician notes differed COMPLETELY. The technician advised that the system was ALMOST FULL, and that the issue was in the thermostat. The thermostat was programmed for two stage operation, but the furnace was wired for single stage. My issue had nothing to do with the gas leak as advised by Ideal Home Comfort.

It costed me $225 to repair my A/C. Ideal Home Comfort was ready to charge me thousands!

I DO NOT recommend this deceptive company to anyone for any HVAC services. Contacted this company via email to voice my concern on July 17, 2017 and have yet to receive a response. UPDATE: No response back from Ideal Home Comfort.

Review has 1 previous version
Was this review helpful?
Hec
Hec
7 reviews , ON
10/10

New furnace

Matt sold us a furnace for thousands less than some of the other quotes we got. Excellent service and knowledge. We use them to service our furnace every year. Highly recommended.

Was this review helpful?
Private User
Private User
Private User reviews Ottawa, ON

First Review

10/10

Humidifier and furnace upgrade

Mathieu has provided us service more than once - changed our humidifier from the old type that has water sitting all the time to a "waterfall" type, and then upgraded our furnace last year.
What we appreciate the most is him not trying to upsell, and his prices are very competitive.
Above all the work is meticulous and the work area left clean.

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.