Manny was called last minute as we had a sewage backup which flooded our basement and we were in need of someone to clear it up immediately. He came with his colleague, checked through our toilet and through the main stack with his camera, and found nothing and said the issue is on the city side (which it was).
Manny came and provided a service, so we paid him for it. What I’m very annoyed about is the fact that he tried to take advantage of my mom who knows nothing about plumbing and city rules. Instead of helping her and giving her some guidance on where to look for our cleanout hole in our basement, he mislead her in what seemed as an attempt to get her money to install an outdoor cleanout hole. When I spoke to him (weeks after we had our issue resolved), he told me with certainty that the city will not inspect the sewer line via an indoor cleanout, and that an outdoor cleanout is required and that we got lucky. This is simply not true, as the city themselves have said they do inspect via indoor cleanouts AND it even says it on there website. What they don’t do is inspect through the toilet or main stack, as the cleanout needs to be in the floor. Luckily we had another plumber tell us this also, and told us where to look for our cleanout (unlike Manny) and I was able to find our cleanout hole in the basement and the city came and fixed our issue.
Overall, extremely unprofessional and not to be trusted one bit. If Manny suggests you do something he recommends, I would get a second opinion and do your due diligence before hand