After reading all these great reviews, I had them come in to remove and install engineered hardwood floors in my condo (which were glued down). During the process, I questioned why the floors in certain areas of my condo were "giving in" and didn't really "stick" to the subfloor, making a popping noise every time someone stepped over them. I was told that it would take the glue some time to dry so I gave it a few days. After a few days, I noticed that this issue was not fixed. I texted and called Thales multiple times but I have not heard from him ever since I expressed my concerns. In addition to this, I noticed that there was slight damage done to my new kitchen cabinets while the work was being performed, despite me telling them to be very careful and that they are new.
Granted, it's been some time since this issue has occurred and I am still trying to find a solution to this problem. It has been very stressful living with floors that pop every time you walk on it.
I am now down a few grand for their services and a few grand for the flooring I purchased. I am considering replacing the entire flooring now, but it's not like I have thousands more to spend on this. Unsure what to do at this point.
- Approximate cost of services:
- $2,000.00
- Company Response
Client provided own flooring. The quality was very poor and his floors very unleveled. We only saw the flooring on the day of the install so we made him sign a document taking responsibility for the outcome. He agreed with it and was happy when we were done. Client never called to complain since we did the work till he leaves this unfair review.