Thales and WonderWoods were a pleasure to work with. We were unclear about exactly what we wanted but knew that the uneven and squeaky floors in our new old home had to go. We also had a look in mind. Thales worked with us to find the right product.
Rather than pressing us to choose a certain product as other people providing quotes did, he took the time to find a product that worked for us in both appearance and budget. This involved substantial back and forth through email and text and a few visits with sample product that he gave us time to consider. We settled on a product that we liked in a price range that worked for us and we still admire the finished work a year later.
We had the same experience with his replacement of the stair treads. He found a wood that matched, posts that we wanted, and he took the time to check to make sure it was the look and price that worked for us.
His crew were very flexible and were able to work around our schedules to facilitate our move into the house.
He and the crew were also very responsive to requests. When I requested that the wood take more time to acclimatize in our house, he rearranged his projects to make it happen. When there was a miscommunication about a railing, he fixed it the next day. When we had a post that was loose, he showed up shortly to fix it. When I asked his crew to pay more attention to certain details, they did so.
He also honours his warranty. I contacted him several months after the job was completed to address minor issues and he responded within 24 hours.