Not provided service for items to be properly transported as informed.
The woman on the phone and they movers when they came had both informed me out items woukd be properly wrapped, blanketed as needed and transported safely. This was not the case. We had a large mirror that I questioned moving ourselves. They told me they would blanket and plastic wrap it, move it carefully and buffer it with our mattress in the truck. They instead did no packaging or wrapping if any kind and stood it up on the wall of the truck on its own and strapped it with one strap. It broke in transit and they informed me once we arrived at the new home and they began unloading. The after service manager Ali did not help in any way just referencing that they don't ensure glass or mirrors. The item damaged was not transported as the company stated they would move it and this is very poor and disappointing service and after care. I will not use this company again and never refer them.
- Approximate cost of services:
- $680.00