I used this company because I was trying to support local and because a friend who is related to the owner, urged me to use the company and I thought why not....Unfortunately, I had some disturbing issues resulting from my move that I tried to resolve with the company - but after airing my concerns in a long, detailed letter - the customer service person went silent. Nothing was resolved. Here is a list of my grievances:
- quoted a fair price, but due to lack of planning on the mover's part, the price of the move increased significantly as the truck driver allegedly could not get into a very large receiving area. Moving company kept goods hostage until I agreed to pay an extra $1000.
- movers would not wear masks and the building management of the building into which I moved made a claim against me for hiring movers who would not comply with building and provincial covid rules.
- the mover did not leave me the weigh tickets and when I finally tracked them down two weeks after the move, the weight of my move was a thousand pounds more than the quote even though i decided to move far less furniture than I was originally quoted for. Sketchy calculations in that the mover took several hours between loading and weighing the load, and little explanation of the difference between quote and actual weight.
- movers moved a bag belonging to someone else into my home and proceeded to harass me verbally by text until they could get their bag back. I was out of province and was unable to accommodate them immediately. After the move, the company did nothing to apologize for, or make amends for, their employee's unprofessional and disturbing behaviour.
All in all, my belongings arrived to the destination safely - so if that is all you care about, this mover is fine. However, If you are looking for a fair price and a company who appears to care about your experience and strives to do better, this is not the company for you.