Ars Repair & Installation

The washing machine wasn't draining during the spin cycle. I asked the technician Edgar to open the machine to see the problem. I knew it would cost to have him do that but chose to take the chance. As a result he discovered that there were two things that needed replacing and the cost would have been over $1,000 to repair the machine.

While that was disappointing news I was happy with the advice Edgar gave regarding buying a replacement. I was able to find a top of the line used Frigidaire washer and dryer on Kijiji for $475.

Edgar was friendly and knowledgeable. Even though I requested that he not fix our machine, I appreciated him diagnosing the problem and advising me for the replacement.

Efficient, friendly and reasonably priced. The service technician was diligent is explaining what the issue was and how to prevent a repeat occurrence.

It wouldn't drain all the water so Carlos cleaned the inside water & filter as well as clearing all hoses. He checked the motor to make sure nothing was in it as well. He did an excellent job & cleaned up perfectly!

Great job very helpfully gave lots of information to help with problems in the future

Dishwasher in tenant's unit not working. David from the company said it was a 'water inlet valve issue'. Took him 15 mins and he charged $270. The tenant confirmed David did not stay to ensure the full cycle of dishwasher ran properly. They heard the dishwasher filling up and he left after that. Over the weekend, the tenant said the dishwasher was still not working. I called the company but David missed the appointment. On the rescheduled visit, he said it was a bigger issue costing $650 to fix. He also talked of charging for the call-out. I wanted a refund (but was refused) as I felt he did not properly investigate in the first place. Will never call this company again.

operation issues - determine if past useful life. The technician/repair person was very helpful in advice - repair not worth it and repair person was very frank about it. Met the purpose of our invitation to help fully.

Soap dispenser was not in stock and had to be ordered. Was NOT pleased that it took about a month to get it (in fairness, service person did say it might take several weeks) but had no choice. Service person - "IDO" - was excellent to work with and if I need more repairs in the future I would definitely request him.

The repair was done in a minimum amount of time. The technician phoned ahead and started promptly upon arrival. We are very pleased with the outcome and everything is working perfectly

they were on time and very nice and explained problem and order part and came back to repair when they said they would

To fix or not to fix. That is the major question a homeowner asks when their major appliance breaks. My dryer was 6 years old and I already had to replace the belt once. Now the dryer wouldn't heat up. I called around looking for a repair company and crossed my fingers I would pick someone who wasn't going to scam me or take advantage of me and the situation.
I really lucked out. I got a very nice guy and was calm and his appearance was clean and well put together. He immediately found the problem after taking great care to move my heavy dryer. I have a top floor laundry closet so he had to move the dryer onto my hardwood floors. He laid down blankets and was so careful not to scratch my floor. He gave me two options for fixing the dead heating coil and thermostat. I felt good about my decision and he had the parts right in his vehicle. Fixed the dryer and it has worked perfect ever since. I really didn't want the hassle of shopping for a new dryer and I love the my washer dryer set matches so I am really glad it was only a few hours to fix. Lets hope I get at least another 5 years!