Ars Repair & Installation

The office manager is very good. Going all the way to satisfy customers. Working hard and addressing all the issues so promptly, even during the night. The owner is very responsive too.

Noah was very professional. He called to arrive early if convenient. Which was wonderful. He was obviously training another staff member and doing a very thorough job:)

Great service. Very nice people Ally sent a technician samy day as promised and didn't charge extra on the weekend .

Our 2 year old microwave died, and Noah and Pavel from ARS were dispatched to fix it. They were profesional, friendly, fast and explained what the issue was. Our fridge was also making loud noises and Noah was kind enough to check it and fix it in 5 mins and not charge us extra (it was not leveled and he quickly levelled it for us). Highly recommend them for appliance repairs.

I am very happy with ARS did the job fast and on budget. The technician was very nice helpful.

Called Appliance Repair Service, washing machine would turn on, but select a cycle would shut off and lock door. Told by Technician Michael needed to replace front control board. Paid $480.25 and washing machine still does not work, won’t even turn on. Called them same day to advise, but technician didn't show up for appt. 2 times in a row/ no courtesy call to advise. Initial reason for call still not fixed and made us buy part we don't need and will not refund our money. ARS does not stand behind their work, hire elsewhere!

Hard time scheduling a time then they wanted to change time. We did not have cooling in the fridge because the door had shifted and the light stayed on constantly. The repairman that arrived took more time than necessary adjusting the door and when he left, I still didn't feel the problem was completely fixed. I don't think I'd recommend this company. Also, he drove from Niagara falls to service Waterdown?

We called these folks to repair the gas leak . They were prompt easy to contact and followed up on the service call. I would recommend them for future work.

Dishwasher leak a few weeks ago, they came to check and nothing was found. I paid service call fee. It recurs a few days in a roll now, ask them to come back. I call them yesterday, they said that would be okay not to charge service call fee if nothing was found this time but I would pay for repair cost because it is a recurrent same issue as last time. They told me that it is fair and they would talk to the technician first and give me a call back within an hour for appointment booking yesterday. They never call back. I called them this morning to book appointment. They now change their tone of voice and want me to pay service call charge again. This time apparently more money $80 plus HST instead of $50. They told me that there was no problem existed with my dishwasher when I called them in last time. Why on earth would I call them to check my dishwasher if it was not leaking?? Poor customer service.

Addendum - We have another company came to check on my dishwasher, and sure enough there were problem with the motor and sump for my dishwasher. To say that there was no problem existed with last visit is not valid. DO NOT TRUST THIS COMPANY

We had a wonderful repairman (Carlos) come to our home to diagnose the problem with our washing machine. He explained what needed to be done and the parts that needed to be ordered and a few days later he returned to fix it. Carlos was pleasant on arrival, quick in diagnosing and repairing. I would definitely call ARS if or when another appliance is in need of repair.
Carol