Steam Dry Canada

I had this company out to clean my dryer vent which vents to the roof. I was specific when booking because the company that did our furnace in the fall did not come prepared to deal with a second story dryer vent. The booking agent indicated that there would be a greater cost because of the roof vent which I had no issue with provided the technicians came prepared. The technician arrived without a ladder long enough to get on the roof and was working alone which doesn't seem safe when he is expected to get on a very tall and very sloped surface. Because he was unable to get on the roof he could not confirm that the job was done. My dryer sensor is still coming on! The technician left a horrible mess of lint and dust all over the laundry room and bonus room. His tool box was left behind (including tools left in the laundry room that I had to pick up and throw in the box). I caught him as he was driving out of my street with his toolbox. He left my gate open (he tried to access the roof from the back yard) and my dog got out. There was nothing good about this experience. When I called to speak calmly with someone in the office about our dissatisfaction the agent I spoke with was really confrontational and huffy. She did offer to send someone out again to do the job again, but they won't send a crew of two and I highly doubt they will have a longer ladder. When I asked for a refund she dumped me to her manager's voicemail. Having been a call centre manager I understand customer service and diffusing a situation and this did not happen when I called to complain. I've called more than once to have this resolved and am sick of waiting to hear back at this point.

Friendly staff. Worked fast and carpet smelled nice afterwards. Cleaned it because we bought a new home but the previous owners had pets and a relative is allergic. Happy with the results.

Job was 10 steps, 4 rooms and a hall.

Brad came on time, and gave me a call about 10 minutes prior to arrival. He was polite and explained everything he was doing prior to performing the work. Good job.

Jimmy Ly gave a prior call and arrived on time. He was friendly and answered all my questions patiently while doing his role. Performed his job very efficiently and gave good suggestions for maintenance of furnace.

Technician: Brenden A
Brendan was very professional, and did a great job of cleaning the furnace and ducts. He took the time to go over everything with me and also changed my furnace filter. He was very friendly and efficient.

Technician: Brad

Brad arrived on time, was very professional, and did a great job of cleaning the furnace and ducts. He provided a clear explanation of the furnace inspection and gave honest advice.

I would use him again for duct cleaning.

Brad Fournier was the fellow that did the duct cleaning and was very careful around new fixtures and paint etc was fast and thorough he was in and out in just over an hour and the cost is very reasonable.

I hired this company through Home Depot to clean my dryer vent. It became an exhaustive search to find where it exited the house. Brad looked from the roof to the ground. We found one exit and ran the hose through and although we got lots of debris from the inside vent, it wasn't the one venting outside. He set up the large black tubing and we could hear the air blowing through the soffit at the back of my house. He hauled off the soffit and found the output along with soffits full of debris 3-4 inches thick. He really went way above and beyond his call out today. I'm grateful that he found it, and although we've got work ahead of us to fix the vent and clean up the mess, it'll be good for us moving forward. Thanks Brad! I appreciate it!!

Brad was personable, knowledgable and efficient when he came to clean our ducts. Brad was able to answer all my questions. I Would recommend this technician and service to anyone

Thank you Steam Dry for having MIKE MAC. clean my windows. What a great job he did. Hang onto this man because performance that he can do is hard to come by. Than you Mike once again!