I was informed when booking that the technician would assist in moving small furniture under 50lbs. However he wouldn’t even move a small end table or help move a crib. I called the company informing them that there was a significant amount of carpet uncleaned. The managers tone was was rude and said no one would be returning and said it was my responsibility to move the furniture. I moved all the heavy items, such as mattresses before he came but the other item I move a regular basis by myself when I vacuum. I was under the impression that the tech would move or assist in moving the smaller items. Since I felt the manger was unfair and quite uncouth, I decided to speak to someone else and they offered to correct the problem however the manager called me the day Before the scheduled cleaning day to tell me that no one was coming. I cancelled other appoinment because of this but she did not care and was not pleasant to deal with. If they want this business to succeed you need a manager who puts the clients needs first. She just wanted to power struggle
- Approximate cost of services:
- $200.00