Charged $175 service call and $1,000 for repair. Three days later during next rain there continued to be a leak and owner demanded another service call fee of $175 and would give estimate for new work. Same as previous reviews. Owner prayed on home owners being forced to pay him to repair. WOULD NOT RECCOMMEND.
- Approximate cost of services:
- $1,200.00
- Company Response
When the Roof Doctor arrives on site, an estimate is always generated for any repair and discussed with the client. There is no charge for the estimate.
In the case of this client there were multiple roofs that were over 30 years old. There was cement patching,cracks,blisters and parts of the roof had tarping over it. We advised that all the roofs needed to be replaced as soon as possible. There was no warranty left on any of the roofing due to its age. The discussion was held with the client and they informed us with the building and roof history and how they were not able to make the expenditure at this time for new roofs. They asked us to do our best.
We repaired only the spots that the client asked for and those spots are NOT leaking today. We have all the photographs for reference on this matter. Our repairs consisted of caulking and minor metal patching on 4 different roofs. All extensive repairs were declined. Our invoice therefore was only for the minor repairs.
We returned to the property when a revisit was requested. There was no one available to open the gates.
Two weeks later we were called again to the property but we advised the client a service charge for our trip would be charged and that we require a deposit for that portion.
We feel that we worked diligently in an almost impossible situation. We worked hard for this client and tried to act quickly as possible. However, when we take the time to show up at an appointed time and the client is not there to let us in, it is reasonable that they should pay a service fee for our time and efforts.
The Roof Doctor Inc. always answers our calls very quickly and we provide the best service possible.