Tarion Warranty Corporation

Waste of time terrible corrupt company/ Institution they are affiliated and side with the builders waste of taxpayers money

I paid to have a Tarion conciliate my claims with the builder. They ask for a 300 dollar fee be paid upfront. It's refundable if there are items on your list that they claim are warranted. If you disagree with their agreement, they direct you to submit an appeal to the License Appeal Tribunal (LAT). The appeal requires documents filed with different departments. The time frame is 30 days. There is also a fee for submission. In my case, I would have also had to pay legal fees as I had no idea of how to file the forms.

I found the Tarion "conciliator" unwilling to discuss her conclusions . She just referred me immediately to submitting my concerns to the tribunal. I reached out to her coordinator and received the same feedback.

After being stonewalled by the builder, I had great hopes that Tarion would come to the rescue. Tarion didn't help me at all. It was just a waste of time and money. If you are having problems getting your builder to fix poor workmanship and customer service problems, you're better off speaking to your lawyer. Overall, it would be cheaper and more productive.

Tarion is just something put in by the builders to make you think you're being treated fairly when in fact they're not there to help at all.

Tarion does not seem to care for consumers. It's high time for theOntario Government to take some rectification steps to protect consumer interests. Tarion corporation does not care even to respond to phone calls. Always getting a live person is a problem. Waiting time is horrible. Even if you prefer to wait, you will get your calls transferred automatically to their voicemail system.

The Warranty isn't worth the paper it's written on. The "Warranty" does very little to protect the interests of the consumer, but serves to protect the interests of the builder. Remington Homes have avoided fixing items on the PDI, as a result of Tarion's rulings. New damages created by Remington Homes in carrying out repairs are also not covered. Interestingly, the CPG, which is meant to protect the consumer, is used by the builders to avoid their obligations to the consumers, and results in sub standard builds. The Board of Tarion is also made up of the builders.

Terrible customer service. Had a sink leakage and Tarion said that they would not cover he damages that was done to my sink cabinet. The amount of money paid for this condo building is ridiculous for the treatment that we have received especially with claridge employees as well. Hard o get a hold of people, but when they have an issue with you, you'll hear from them quickly.

Tarion not only simply shirks its mandate to protect homeowners but , under current practices, condones builder dishonesty , professionalism and totally negates the concept of home building quality assurance which it so deceitfully utilizes as promotion. A 6 year ordeal in trying to get OBC violations recognized, repaired and paid for has resulted in an equivalent amount of time in research, phone calls, emails, expert reports , court sessions trying to prove the obvious. Tarion is a well oiled machine with years of bad history that must be washed with a totally reformed structure and new management !!

This warranty isn't worth the paper it's written on!
My house has serious code infractions and Tarion is put in place only to protect the builder and drain the homeowner of every last penny fighting them with Lawyers and engineer fee's.

While Tarion may have provided a consumer protection service in the past, it no longer does so. Rather, it acts like a B-Grade insurance company that collects premiums from home purchasers and then uses the proceeds to deny any claim by using whatever and hard-ball legal tactics it can. Tarion is the monopoly warranty service provider in Ontario and the fees are mandatory. It's kind of like a legal protection racket, except that there is no protection.

I am 16 months into my new home and i am still fighting Tarion thru the LAT process on my 30 Day deficiencies. There has to be a better, more honest and transparent way for homeowners to get the warranty they paid for. You pay Tarion for warranty then pay them again for Conciliation and then they get the lawyers to fight you when you disagree with their decisions. The investigation process is limited. My experience is that no matter how much evidence you bring to justify your issues those items of evidence get over looked. My first inspector told my builder that items would not be chargeable without going to conciliation and without the inspector even stepping foot in my house. It's a stressful, long drawn out process. It should be simple:
1. Homeowner makes a list.
2. Builder fixes list by deadline.
3. Homeowner calls Tarion for Conciliation if items aren't fixed.
4. Fair, professional, qualified inspection is carried out.
5. Warranted items. . Chargeable on the spot.
6. Homeowner gets quotes to:
A.) have those items fixed by whoever they want
B.) Have the builder try again
C.) Ask for monetary compensation
Chargeability appears on Builder's Record within 48 hours or a penalty fee is paid to the homeowner.
This ensures that the onus is on the company we paid for to look out for our best interest. No more extended deadlines. Tarion needs to step up. They need homeowners in every region on their board to represent who they claim to represent... the homeowners. Tarion is severely flawed..85% of homeowners lose when they go to LAT. The builder's have the upper hand with too many extensions and deficienies ruled in their favor. The warranty needs to be extended. Flooring should be extended to 2 years. Tarion should have the builder follow strict hardwood installation guidelines. Moisture readings and proper acclamation recordings. Tarion should allow homeowner deficiencies posted, by builder, on their website.
Accountability can only happen if there is someone there to hold you to it.

Due to our dissatisfaction with Tarion, we started a petition on change.org. Our petition supporters have left some very insightful comments. Please see the change.org website for more details.
It's now been almost 15 months since we have moved into our new home and are still waiting for resolution for 30 day items which should have been resolved months ago!