Removal of popcorn ceiling and lacquer spray
I called Jamie for a quote to remove the popcorn off the ceiling of our newly purchased 1860 sq ft home and convert it to flat which came in around $7500. Jamie and his team did a great job. They arrived when they said they would, they kept to my strict timeline and they hired cleaners after to get rid of every speck of drywall dust. He then convinced us to pay him an additional $3,500 to lacquer our upstairs bannister, downstairs railing and hutch. The lacquer sprayed much further that initially indicated and we were forced to sand walls and repaint the entire house to get rid of it.
But the real trouble came about three months later when our skylight drywall started to crack, screws started to pop out of the ceiling in various places upstairs and the upstairs bannister cracked. When I contacted Jamie to ask if he warrantied his work his excellent customer service was no longer present and he said that it was a mistake the builder made (my house was built in 1997) but just happened to show up months after my ceilings were skimmed, which is a very convenient coincidence.
Within a month of completing the lacquer my bannister started to crack and once again, Jamie said that it should have been one piece as he knew that overtime this would happen. Had I known that overtime meant 30 days I would have saved my $300+.
Jamie's work was initially very good and he was very accommodating but if you're looking for something to last, perhaps look elsewhere.
- Approximate cost of services:
- $11,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
I do stand by my work. In this case this home has screw/nail pops (installation of drywall issue). It is normal as all homeowners know to have nail pops in the ceiling as your house ages. Especially at this time of year when it is getting colder. This customer would not listen to my professional opinion and insisted this was my problem when it was 100 percent irrelevant to my workmanship. We removed the popcorn ceiling and smoothed out for flat and painted the ceiling. We did not install any drywall. Why would I warranty the drywall install work when I did not do it? As for the hairline crack in the skylight. This is once again from whoever taped the home back when. That upstairs has its own issues. It's not hard to put that together? Had a client approached me with kindness not insults and ignorance. Knowing the type of business person I am, I would have helped them out at a reduced rate. But feeling insulted and this customer holding leverage of altering her review (which she did immediately) and hurting my reputation, I choose to stand up for myself. And this is the outcome. Unfortunately when someone thinks they are right or entitled to something. There is not much more that I can do. My reviews speak for them myself and you can see this customer previous review on the page.
Jamie