My experience at Trail Appliance has been terrible. I purchased $20,000 worth of appliances from 6750 King George Blvd, Surrey, BC location which included a wall oven (item code E30MC75PPS) that I paid $4,320 for and it came dead on arrival. It has been almost a month and I have not even been able to use it. I called Trail Appliances right away and they told me they would send technicians. The technician said that something is wrong with the motor and they need to replace the motor. This made no sense to me since the wall oven has never been used before so how could the motor already need replacing. The wall oven should not have any issues before I even use it. I expect a brand new wall oven and not a wall oven that before being used already needs its motor to be replaced. I will not accept this wall oven nor one with a replaced motor, I expect a brand new one and until it is replaced I will recommend no one ever shop at Trail Appliances. I am completely unsatisfied with the service as no representative from Trail Appliance is giving me any answers nor replying back to me.