Trail Appliances. took my money immediately upon purchase on Dec. 4, 2021 but continued to delay delivery from Jan. 4, then Jan. 6, then Jan. 11, then Jan.13, 2022- always providing an email confirmation of delivery and verbal confirmation. Was told on Jan. 11 appliances would definitely be delivered n Jan 13. but they never showed up, in spite of delivery telling me at 11:00am on Jan. 13 that my appliances were definitely being delivered on that day. When I called delivery on Jan. 14 I was told that "all deliveries were suspended" to Duncan on Jan. 13 but I received no notice of this, in fact I had been told the opposite. I was then told that I would not be able to have my appliances delivered until Jan. 25. This would then be over 7 weeks since I purchased and since Trail Appliances had taken my money. I was constantly being told "your appliances will be delivered on a date and then it was always cancelled. I had purchased at Trail Appliances because they told me the appliances were in stock and they would "definitely be delivered on Jan. 4. After that date was cancelled it was a continual stall and delay. I was very disappointed in their customer service and attitude towards the delays. I understand the current weather and COVID issues but my point is that I was told at the time of purchase that they would definitely be delivered on January 4, 2022. A more open and honest approach would have been appreciated as I could have bought these items at some other place and received them sooner. Unfortunately I do not trust Trail Appliances now and will never deal with them again.
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- Company Response
Hello and thank you for reaching out. We're sorry to hear your delivery didn’t arrive when expected. We were impacted by the recent weather events and are short staffed at this time as are many other businesses. We apologize that you're still waiting to hear from us. That level of service is not our usual high standard that we pride ourselves on. We’d like to take a look into your case to see how we can help. Can you please email us at firstname.lastname@example.org with your phone number on file, or your customer number? Thank you.