In many years of being a home owner, I have never experienced such poor customer service from a company. Their reps are very efficient at calling constantly to get customers to place orders, but when the orders are actually placed your installers are always late, there's no communication with the customer as to what is going on and I will just NEVER order with them again. Please save yourself from a bad experience and don't let this awful company fool you with their good prices. Not worth it!!!