We have been using the company's equipment and cleaning supplies, for the past few years! We rent it out and do our own carpets with their machine and their cleaning products. The machine is fabulous and does an amazing job! Our carpets always look like new and feel new!! The owner is friendly, accommodating and professional in his approach, however warm and kind. I have recommended this company rental services to my family members and friends! We will keep going back to Gentle Stem, to provide us with their professional equipment to do our carpets the way we like them.