NEVER NEVER NEVER USE THIS COMPANY
Sadly my story is much the same as the previous. $80 for a service call, then $280 for labour. I naively thought that "labour" meant fixing my Samsung washing machine, and so I signed, figuring $360 was less than the cost of a new washing machine. But no, labour meant looking at it for 5 minutes (maybe) and telling me it needed parts for $600. After he left I put in a small load of laundry and lo and behold, it was just as broken as it was before he arrived. The customer service follow-up was abysmal - so rude and bored by my complaint. "Stephanie" offered me $45, then $90, and finally $150 in recompense if I'd sign an agreement not to seek action. I declined and have made formal complaints with Consumer Protection Ontario (www.ontario.ca/ConsumerProtection) and the
Competition Bureau (www.competitionbureau.gc.ca) and suggest you do the same. Let's shut these clowns down!
- Approximate cost of services:
- $316.40