They did NOTHING and charged me for it
I was in a rush to get my washer fixed for our new tenant, and that was my BIG mistake. I called these guys and they came right away. The guy (Kevan) seemed friendly and said that there was an $80 fee (which I knew about) which would be waived if they needed to "open up the machine". Fine. Cool. But then he barely TOUCHED the machine, and told me it would be $360. Silly over-trusting me, I just wanted my washer fixed so I agreed.
This is how the invoice reads:
Watering system - $115
Mainboard/Timer - $110
Electrical circuits - $95
but he barely TOUCHED the machine, didn't open anything that I could see (he just pulled it out and looked at the valves). I didn't see him touch this tools and then poof "I am finished here"
The problem with my machine was that when we select "Cold" we get hot water. This is an intermittent issue that comes and goes, so I guess he got lucky that the cold water worked that day. 4 loads of laundry later, the issue is back.
They said they would come back (for free) if the machine stops working in 30 days. It's been just over a week and it stopped working.
I sent 2 emails and called. The lady said she would call me back... I feel like I've been duped and I really think this company should have to paid penalties to all the poor mistrusting people like me out there.
- Approximate cost of services:
- $360.00