LG Gas Range and Dishwasher Heating Element Service Call
Never call this Company.
Their Customer Service is worse than the Service Technician. I called last week and explained the issue I was having with gas range (2 knobs needed replacing) and that the Heating Element error on my dishwasher came up occasionally. I offered the person who took my order to take down the model numbers of my units so the technician could carry the parts and she declined.
Service Technician came in and told me the exact thing I had already knew was the issue. Wanted to do a full service of the dishwasher when there was nothing wrong. Quoted me $850 for 2 knob replacements and heating element replacement - Parts and Labour. When I asked him for line item breakup, he had no clue saying "everything is shipped together."
Spoke to CS manager Alona this morning who said it was my fault for not understanding what the order take was telling me and that everything had been clearly explained. I asked her if there was anything she could do to reduce the service charge for absolutely no service performed and she declined. Don't think they give a damn about customers or their satisfaction.
Wish I had done my homework a bit more thoroughly!
- Approximate cost of services:
- $90.40